COO Job Description, Role, Responsibilities, Skills, Experience

In this post, we will show you the Chief Operation Officer – COO Job Description template. Here you will see the Chief Operation Officer roles and responsibilities, skills, and required experience. This information is useful for job seekers when preparing for job interviews. It’s also very useful to the recruiter and employers when searching for the best Chief Operation Officer to employ.

COO Job Description, Role, Responsibilities, Skills, Experience

The chief operating officer (COO) is one of the high profile jobs in the USA. He/She is tasked with the day-to-day administration and operation of the business. Typically, the COO reports directly to the Chief Executive Officer (CEO) and is considered second in command. In some corporations, the COO is also known as the Executive Vice President of Operations.

COO Job Description

See the full COO Job Description here. The Chief Operating Officer will work closely with the CEO to define and document the agency’s policies and procedures by creating and implementing processes and technologies to streamline operations, increase efficiency, and manage profitability. The position is directly responsible for process workflow and design, optimization and hands-on implementation of these procedures, as well as ongoing resource planning and allocation for the organization.

According to the COO Job Description, the COO is responsible for generating new business and maintaining existing relationships in the corporate market and builds market position by locating, developing, defining, negotiating, and closing business relationships.

provides strategic management of multiple programs, serves as primary contact for our client partner, and provides frequent and comprehensive information about the performance of all programs operations. Ensures performance metrics are continuously met and that staffing is appropriate for contact patterns. Ensure stellar customer care is provided at all times.

As the COO, you will partner with the Executive to oversee, lead, and manage the organization’s critical strategic operations in the areas of Human Resources, IT, Office Administration and Facilities.

This leader is tasked with building and running the global business and operations teams for the company . He or she will partner closely with Commerce and Payments teams to develop our strategy and go-to-market plans. The candidate will be responsible for leading key Commerce functions and aligning with related teams on key strategic initiatives, such as pricing models and geographic expansion plans.

See Also: Controller Job Description, Roles, Responsibilities, Skills, Experience

Chief Operation Officer Roles

  • Collaborate with the CEO in setting and driving organizational vision, operational strategy, and hiring needs
  • Translate strategy into actionable goals for performance and growth helping to implement organization-wide goal setting, performance management, and annual operating planning
  • Oversee company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met
  • Ensure effective recruiting, onboarding, professional development, performance management, and retention
  • Adhere to company, federal, state, and local business requirements, enforcing compliance and taking action when necessary

Chief Operation Officer Responsibilities

  • Provide operational and strategic direction to drive results for our Expert marketplace
  • Promote a high-quality customer-focused environment among the Expert community
  • Recruit, retain, motivate and grow a community of qualified, responsive Experts across 700+ categories to meet 24/7 global customer demand
  • Drive customer lifetime value through high quality Expert network
  • Manage, evaluate and improve strategy, products, processes, communications and tools including: customer/Expert matching, Expert compensation programs,
  • Analyze internal operations and identify areas of process enhancement
  • Develop actionable business strategies and plans that ensure alignment with short-term and long-term objectives developed in tandem with the CEO
  • Directly oversee operations, HR, and accounting, and partner with the CEO on sales management to budget for sufficient investment capital to achieve growth targets over the near term
  • Aggressively manage capital investment and expenses to ensure the company achieves investor targets relative to growth and profitability
  • Monitor performance with tracking and establish corrective measures as needed, and prepare detailed reports, both current and forecasting
  • Maintain and build trusted relationships with key customers, clients, partners, and stakeholders
  • Participate in key decisions as a member of the executive management team.
  • Oversee and mitigate key elements of the company’s risk profile (Financial, HR, IT, operations).
  • Collaborate with the Executive Director, Board, and Senior staff to facilitate processes to build consensus re: strategic direction.
  • Hire and manage staff to ensure effective HR, IT, and Office Operations.
  • Manage any third parties to which HR, IT, Ops have been outsourced.
  • Special projects and other tasks as assigned by the Executive Director.
  • ## ** ****Essential Duties – Human Resources**
  • Hire and supervise an HR assistant.
  • Hire and onboard regular and temporary staff, fellows, and interns
  • Staff retention and development
  • performance appraisal
  • work-plans
  • training
  • Oversee off-boarding, grievance procedures, discipline
  • Ensure adherence to and update employee policies and handbook
  • Work with staff to enhance organization-wide cultural competency and build a culture of belonging across the organization
  • Support the Director of Finance to oversee employee benefit plans, with particular emphasis on maximizing a cost-effective benefits package.
  • Management of union contract, negotiations, and labor-management committee.
  • Create and implement training and work-plans for all departments and staff
  • ## **Essential Duties – Office and Facilities**
  • Hire and supervise an office administrator.
  • Oversee office matters including office buildout and office moves, renegotiation of lease, coordination of office security;
  • Manage and oversee office security with support from external vendor.
  • Liaison to property manager for facilities management;
  • Manage and provide instruction on office equipment such as network printers, postage machine, key card access;
  • Oversee and manage office and facilities security with support from outside vendor.
  • ## **Essential Duties – IT and Systems**
  • Hire and supervise IT manager.
  • Oversee and ensure smooth operation of company-wide systems, including setting IT strategy, evaluating and approving solutions, implementation and governance for computers, phones, servers, and all IT-related matters.
  • Leader all initiatives related to security/risk/privacy systems and governance.
  • Ensure department-owned IT is aligned with company-wide systems. Serve as reviewer and approver of new IT requests and implementations.
  • Serve as advisor on security and privacy matters for program staff.
  • Oversee and manage cybersecurity with support from outside vendors
  • ## **Experience and Attributes**
  • Comfortable with flexing and evolving responsibilities – willing to “jump in” where needed and lead and participate in decision-making and action.
  • Enthusiastic organization builder; energetic and enjoys meeting the challenges of creating an effective organization;
  • Ability to turn vision into strategic execution.
  • A minimum of a Bachelor’s in Business Administration or related field. A Master’s degree in Business Administration or Social Work is preferred.
  • Growth experience in an operating role.
  • At least seven years’ experience managing operations in a nonprofit organization with a budget of at least $5 million.
  • Proven ability to create an environment that supports the continued professional development of staff, recognizing people as key strategic assets, and ensuring a workforce reflecting the diversity of our constituencies and partners.
  • Ability to analyze information, evaluate options, and think and plan strategically.
  • Capacity to ensure compliance with applicable laws, regulations, rules and policies for the organization.
  • Commitment to diversity and inclusion. Respect for differences in race, ethnicity, age, sexual orientation, gender identity, religion, ability and socio-economic circumstances.
  • Relationship builder; fosters an atmosphere of discussion and collaboration between colleagues.

COO Job Skills and Qualifications

  • Bachelor’s degree in business administration, or related field
  • 5+ years experience in executive leadership positions
  • Leadership skills, with steadfast resolve and personal integrity
  • Understanding of advanced business planning and regulatory issues
  • A solid grasp of data analysis and performance metrics
  • Be able to diagnose problems quickly and have foresight into potential issues

See Also: General Manager job description, Roles, Responsibilities, Skills

Preferred Qualifications

  • Master’s degree in business or related field
  • Fundraising experience
  • International business experience


  1. How to Become a Chief Operations Officer (COO) –
  2. Second in Command: The Misunderstood Role of the Chief Operating Officer

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