Sr. Program Manager, Customer Experience Amazon Jobs – Seattle, Washington

Amazon jobs in Washington State, United States. – Apply for Sr. Program Manager, Customer Experience Amazon Jobs – Seattle, Washington. See the descriptions, requirements, and the link to apply.

Job ID: 1617207

Job Title: Sr. Program Manager, Customer Experience

DESCRIPTION
Amazon’s Customer Service is looking for an experienced Senior Program Manager to join Consumer Operations and Global Outsourcing (COGO) team. In this role, you will support several key programs and influence multiple cross-functional teams’ roadmaps to drive customer experience improvements and defect elimination.

A successful candidate possesses strong business judgment, can work independently in a fast-paced and ambiguous environment, and has excellent communication skills. Demonstrated ability to define, design and drive a program’s vision and roadmap, manage competing priorities, and work with large data sets across several dimensions is required.

The responsibilities of this role include:
· Advocate on behalf of Customers and identify customer experience improvement opportunities throughout the consumer business using defect information.
· Develop the insights and present well-reasoned, data-driven proposals to cross-functional stakeholder teams on opportunities in the areas of concessions and defect elimination.
· Support development of strategies and programs, and influence prioritization of defect elimination projects within a matrix organization.
· Develop then drive a periodic business and program progress reporting as it relates to concessions and defect elimination, and manage engagement with the stakeholders.

BASIC QUALIFICATIONS
• Bachelor’s Degree
• 5+ years of experience in program or product management
• 3+ years of experience working cross-functionally with product management, program management, and analytics teams
• Excellent written and verbal communication skills, including the ability to effectively communicate with technical and non-technical teams
• Analytical and quantitative skills
• Proven track record of taking ownership, data-driven decision making and driving results
• Ability to think both strategically and tactically with strong attention to detail

PREFERRED QUALIFICATIONS
• MBA
• Experience working in customer service or related industry

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How to Apply

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