Clinical Customer Care Associate Amazon Jobs – Meridian, ID

DESCRIPTION

As a Customer Service Associate, you will play an essential role in empowering our customers to take their medications correctly and achieve better overall wellness. Our pharmacy features a casual dress code in a non-retail facing environment. An active, in-state pharmacy technician license is required to be considered. The Salary for this role is $16.50/hr

Core Responsibilities:

· Answer incoming telephone calls from Customer Care associates on a daily basis and maintain metrics as assigned
· Make outbound calls including for a variety of purposes. Including situations deemed urgent by clinical pharmacist team
· Assist clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls
· Assist Customer Care Associates by providing guidance and feedback utilizing a consultative approach to continually develop staff knowledge
· Complete tickets to support Customer Care Team and Clinical RPh team
· Maintain advanced understanding of all Amazon Pharmacy’s policies and procedures as well as Amazon Pharmacy products and services
· Monitor and process all help desk assigned tasks on a daily basis
· Act as primary point of contact for escalated calls by Customer Care Associates, handle escalated calls and follow through until resolution has been met
· Manage reporting of customer complaints and provide resolution per set SLA’s, escalating as appropriate
· Investigate and report pharmacy errors
· Learn pharmacy laws and regulations nationwide
· Serve as a point of contact for any system or technology/software outages and notify all appropriate parties for resolution
· Maintain confidentiality of all customer information
· Work autonomously and proactively identify areas in need of improvement
· Constant collaboration with teammates
· Customer-centric and commitment to quality
· Work a flexible schedule – shifts will possibly start and end outside of normal business hours
· Perform other tasks assigned while working in a fast paced environment