Cloud Support Engineer II (SCD, NET, SEC) – 59877-2 Amazon Jobs – Dallas/Fort Worth Area, TX

Amazon Web Services, Inc.

Amazon jobs in Texas, United States – Apply for Cloud Support Engineer II (SCD, NET, SEC) – 59877-2 Amazon Jobs – Dallas/Fort Worth Area, TX. See the job description, requirements, and the link to apply.

Job ID: 1888849

Job Title: Cloud Support Engineer II.


Job summary
Employer: Amazon Web Services, Inc., an Company
Position: Cloud Support Engineer II (SCD, NET, SEC), (multiple positions available)
Location: Dallas, TX is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Provide advanced remote technical support to customers by responding to difficult technical inquiries related to large and production critical issues to propose solutions to and/or resolve root causes of cloud network and/or system issues. Lead and oversee documenting all varieties of corner case scenarios and troubleshooting of workflows in AWS internal knowledge databases, and create tutorials, how-to videos and other technical materials for the AWS customer community. Navigate and configure complex Linux/Windows systems and troubleshoot difficult issues. Apply advanced knowledge of information science and technology to perform difficult network troubleshooting of Amazon services using tools and technologies, including TCP/IP, DNS, DHCP, routing, switching, LAN/WAN, traceroute commands, iPerf, dig commands, and/or cURL. Execute migrations of existing on-premise environments to AWS Cloud, grow clients’ existing cloud architecture by onboarding them onto new AWS services and provide maintenance support by providing complex technical assistance. Analyzing product and reports on support performance metrics to measure support success, service performance and drive customer facing platform improvements. Acts as a liaison between service development team and support engineering team, communicating customer feedback through tech sync meetings for product and service improvement. Participate in bug bash events to identify straightforward bugs and improve documentation to support overall customer experience. Execute customer code assessments and support customers in code development to deploy customer applications on the AWS cloud.


Position Requirements
Bachelor’s degree or foreign equivalent degree in Networking, Information Technology, Computer Science or a related field. Three years of experience in the position offered or a position in a related occupation. Three years of experience must include:
• Providing Linux and/or Windows Operating System support;
• Deploying and troubleshooting LAN, Firewalls, DNS and TCP/IP using traceroute commands, iPerf, dig commands and cURL;
• Configuring, managing, and troubleshooting large-scale systems, including cloud virtualization;
• Configuring, managing and troubleshooting file-based and block storage systems, including analyzing performance issues and providing access.
In lieu of a Bachelor’s degree and three years of experience, as stated above, will accept a Master’s degree or foreign equivalent and one year of experience

Type: Full-time


See Basic Qualifications (Position Requirements) above.

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