Content Developer, Canadian French, C2S2 Amazon Jobs – Nashville, TN

Amazon.com Services LLC

Amazon jobs in Tennessee, USA – Apply for Content Developer, Canadian French, C2S2 Amazon Jobs – Nashville, TN. See the job description, requirements, and the link to apply.

Job ID: 1866207

Job Title: Content Developer.

DESCRIPTION

Job summary
Amazon’s Consumer Customer Service Support team (C2S2) is seeking an experienced Content Developer. In this role, you will create and publish content designed to help our customers and customer service agents (CSAs). You will be responsible for supporting the long-term strategy of a key, global project with several stakeholders and complexities.

To excel in this position, you will be comfortable in a fast-paced, high-energy environment. You must be able to manage tight deadlines and develop realistic schedules. You must be comfortable writing, creating, and publishing high quality content for a variety of audiences.

Key Responsibilities:
· Write and publish content for our internal and external customers
· Create content to address urgent or rapidly developing situations that impact customers
· Make recommendations to inform content strategy
· Manage several complex projects simultaneously, with a sense of urgency
· Collaborate with multiple teams to gain alignment on content strategy and execution planning
· Collect data and insights to inform strategic decisions
· Identify opportunities to improve content development processes
· Work an on-call schedule to provide content support for escalations or urgent situations
· Excellent verbal and written communication skills in Canadian French and English

BASIC QUALIFICATIONS

· Bachelor’s Degree or equivalent
· 3+ years of solid, demonstrated content management and project management experience
· Experience with Content Management processes and tools
· Fluency in Canadian French and English

PREFERRED QUALIFICATIONS

· Ability to communicate effectively with global stakeholders and senior leadership
· Intermediate HTML and/or XML skills and experience with publishing tools and industry-standard Content Management Systems (CMS)
· Experience developing content for an international audience and working with localization teams
· Ability to use hard data and metrics to back up assumptions and develop hypothesis
· Ability to think clearly, analyze quantitatively, problem-solve, and prioritize.

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How to Apply

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To apply for this job please visit account.amazon.jobs.


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