Customer Service Agent III Jobs at Sutter Health – West Valley City, UT (On-site)

Sutter Health

Sutter Health jobs in Utah, USA – Apply for Customer Service Agent III Jobs at Sutter Health – West Valley City, UT (On-site). See job descriptions, requirements, and the link to apply.


S3-Sutter Shared Services-Utah

Position Overview

Receives intermediate level incoming inquiries and service requests from patients, employees, providers, vendors and others, via phone, email, web portal, etc. and responds to each with accurate and timely information utilizing the highest customer service and quality standards. Works as part of a team and others to support one or more of the service delivery teams. Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety of our employee and patient information.

Job Description


You must live in Arizona, Arkansas, Idaho, Tennessee, or Utah to be eligible for consideration for this position.


$16.50 – $18.00/hr DOE


11a – 8p M-F (Mountain Time Zone)


HS Diploma or equivalent education/experience


2 years experience in Human Resources, Payroll, Accounts Payable, Supply Chain, and/or Revenue Cycle.

2 years experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs.

Skills And Knowledge

Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing.

Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.

Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline.

Requires the ability to work with and maintain confidential information.

Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.

Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.

Build collaborate relationships with peers and other healthcare providers to achieve departmental and corporate objectives.

Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners.



High School Diploma (Required)

Job Shift



Full Time

Shift Hours


Days Of The Week

Friday, Monday, Thursday, Tuesday, Wednesday

Weekend Requirements






Position Status


Weekly Hours


Employee Status


Number Of Openings


Sutter Health Affiliates are equal opportunity employers EOE/M/F/Disability/Veterans.

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