Customer Service Representative (Work from Home) Jobs at Vaco – Miami, FL

  • Work from Home
  • Miami, FL
  • Salary: $17/HR

Vaco

Work from Home Customer Service Jobs in Florida, USA – Apply for Customer Service Representative (Work from Home) Jobs at Vaco – Miami, FL. See job description, requirements, and the link to apply.

Job Details:
* Resolve existing customers’ cases in a courteous and timely manner while ensuring that all necessary information, options and acceptable solutions are provided.
* Demonstrate good judgment towards complex situations by negotiating and making decisions when is needed.
* Make sure that all customers’ Inquiries are properly and efficiently handled by arranging returns, exchanges, refunds and other services
* Partner with affiliated service providers to resolve customers’ cases.
* Provide customers with a forum to express their concerns and react in a professional and empathetic manner.
* Ensure a seamless customer service experience by properly documenting the customers’ issues, discussions, and negotiations.
* Use available resources to educate yourself on products, services and customer interaction techniques.
* Support the team with any additional duties, as required.

QUALIFICATIONS:
* H.S. Diploma or GED required
* 1-2 years of customer service experience/training required
* 1-2 years of high volume call-center experience preferred
* Proficiency with computer software including Microsoft Office (Word, Excel, PowerPoint, Outlook)
* Excellent verbal and written communication skills (English fluent, Spanish a plus)
* Separate office area free from distraction and noise for 8-hour workday
* High Speed Internet ~25MB/S

Desired Skills and Experience

Terms of Employment & Compensation:
* $17/HR
* 6-12 Month Contract
* Ability to work OT if necessary (1.5x pay after 40 hours work)
* Work From Home/Remote
* Benefits offered through Vaco

Job Details:
* Resolve existing customers’ cases in a courteous and timely manner while ensuring that all necessary information, options and acceptable solutions are provided.
* Demonstrate good judgment towards complex situations by negotiating and making decisions when is needed.
* Make sure that all customers’ Inquiries are properly and efficiently handled by arranging returns, exchanges, refunds and other services
* Partner with affiliated service providers to resolve customers’ cases.
* Provide customers with a forum to express their concerns and react in a professional and empathetic manner.
* Ensure a seamless customer service experience by properly documenting the customers’ issues, discussions, and negotiations.
* Use available resources to educate yourself on products, services and customer interaction techniques.
* Support the team with any additional duties, as required.

QUALIFICATIONS:
* H.S. Diploma or GED required
* 1-2 years of customer service experience/training required
* 1-2 years of high volume call-center experience preferred
* Proficiency with computer software including Microsoft Office (Word, Excel, PowerPoint, Outlook)
* Excellent verbal and written communication skills (English fluent, Spanish a plus)
* Separate office area free from distraction and noise for 8-hour workday
* High Speed Internet ~25MB/S

See More: 1,000+ Work from home Jobs in USA – Updated Daily

How to Apply

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