Delivery Station Liaison – Part Time (20-29 Hours) – DBU1 – Tonawanda, NY


Delivery Station Liaison Jobs New York, USA – Apply for Part-Time Amazon Delivery Station Liaison Team Member – DBU1  – Tonawanda, NY. See job description, requirements, and the link to apply.

Job Position: Delivery Station Liaison Team Member – DBU1

Job ID: 210055329

Job Type: Part-time

Required shift times: The schedule for this role, subject to change based on business need, will be: Sun, Thu, Fri, Sat 8:30AM-3:30PM.

Location: The address for this role, is: 800 Riverwalk Parkway, Tonawanda, NY
Job opportunities vary by location. We update postings daily with open positions.

Deadline: Immediate openings available now.

Job Description:

This is a Part-Time (20-29 hours per week) position. The average amount of scheduled hours generally consists of 20-29 hours per week, with the expectation to work additional hours in a week if there is a customer need.

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.

As a Delivery Station Liaison, you will help improve the customer experience by providing real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.

As a Delivery Station Liaison, you will be responsible for:

  • Communicating with customers directly in-person, by phone and by email
  • Empathizing with and prioritizing customer needs
  • Upholding company values in working with every customer
  • Resolving issues and setting appropriate expectations with customers
  • Clearly understanding and responding appropriately to the issues that customers present
  • Consistently composing a grammatically correct, concise, and accurate written response to customers
  • Approaching problems logically and with good judgment to ensure the appropriate customer outcome
  • Making quick and effective decisions on behalf of the customer
  • Working a flexible, part time schedule (20-29 hours per week)
  • Working from inside an Amazon Logistics (AMZL) delivery station

Performing the following tasks:

  • Carry, lift, push and pull up to 49 pounds
  • Stand, kneel, crouch, and/or stretch during shifts up to 12 hours long
  • Work in an environment where the noise level varies (personal protective equipment provided)
  • Work in an environment where the temperature may vary

Basic Qualifications

  • High School or equivalent diploma
  • Experience with Windows Operating Systems and Microsoft Outlook
  • Familiarity with multiple web browsers, window navigation and instant messenger tools

Preferred Qualifications

  • Previous experience in Customer Service
    Ability to effectively prioritize work time to ensure efficiency
  • Experience working on a merchandising/brand ambassador team
  • Demonstrates integrity and has track-record of earning trust
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