Front Desk Agent Jobs at Pacific Hospitality Group – Huntington Beach, CA

Pacific Hospitality Group

Front Desk jobs in California, USA – Apply for Front Desk Agent Jobs at Pacific Hospitality Group – Huntington Beach, CA. See the job description, requirements, and the link to apply.

Are you an enthusiastic team player that enjoys interacting with co-workers and customers with great tact and charm? Do you have a pro-active nature and an “I can help you” attitude and enjoy working with a team that appreciates it? Do you enjoy a variety of activities, are fast thinking and possess good follow through skills to ensure the job is done right?

If the answer is YES, Paséa Hotel & Spa is looking for you!

Named one of the “Best New U.S. Coastal Hotels” by Condé Nast Traveler, the oceanfront Paséa Hotel & Spa is a modern oasis with an unrivaled sense of clean, coastal style and comfort. Located in the heart of the vibrant and emerging Huntington Beach community and just steps from the city’s iconic pier on USA Today’s number one beach in California, Paséa Hotel & Spa provides the perfect beach-goers escape. Discerning world travelers will be welcomed with spacious guest rooms and suites, almost all with ocean views, a celebrated signature restaurant featuring a wood-fired grill, a chic rooftop lounge with panoramic ocean views, an oceanfront pool experience with cabanas and poolside service, and a rejuvenating Balinese-inspired spa. Come join one of the most dynamic teams in Orange County.

Job Summary

The Front Desk Agent reports to the Front Desk Manager and provides outstanding service to all guests on a consistent and daily basis. The Guest Service Agent ensures a smooth operation of check-ins and check-outs, daily guest satisfaction as well as assist with rectifying issues that arise.

Essential Duties/Responsibilities

  • Provide outstanding face-to-face guest interaction
  • Working effectively to resolve customer complaints
  • Acquiring guest information and guest payment
  • Dealing with guest requests in a timely fashion and follow up calls
  • Internal communication between departments, turn over rooms, VIP guest, and provide guest requests amenities
  • Noting reservation and consistent follow up on VIP guests
  • Proper phone etiquette and handling
  • Maintains hotel records by entering required room and guest account data into systems. Performs all guest accounting functions according to hotel procedure to ensure all guest and house accounts are completed and accurate. Collects hotel revenue by entering services and charges, computing bills and obtaining payments. Runs all necessary reports and balances paperwork.

Job Requirements

  • Excellent customer service skills a must
  • Strong interpersonal/communication skills
  • Able to work effectively in a fast-paced environment
  • Flexible work schedule including weekends and holidays based on business demands
  • Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests. Proficiency in another language a plus.
  • Requires basic computer skills to enter data, read, and interpret information. Ability to perform basic math skills such as addition, subtraction, multiplication and division.

Ideal Candidate Will Have

  • Previous hotel front desk or customer service experience a plus
  • Guest Service or customer service experience

Physical Requirements

While performing the duties of this job, the employee is regularly stands for sustained periods of time or walk for one work area to another. While performing the duties of the job the team member frequently uses fingers to enter data into computer or operate office equipment. The team member occasionally grasps objects. The team member frequently reaches by extending hand(s) and arm(s) in any direction. The team member occasionally stoops and crouches. The team member regularly talks when communicating with guests. The team member regularly needs to hear voices while interacting with guests. Exerts up to 70 pounds of force occasionally when moving luggage. The team member is required to have close visual acuity to prepare and analyze data and figures and view a computer terminal. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned and to make general observations of

facilities. The team member is subject to inside environmental conditions. The noise level is moderate. The team member is subject to hazards which includes proximity to electrical current found in office related equipment. The team member is occasionally subject to atmospheric conditions such as perfumes, odors, or dusts.

Paséa Hotel & Spa is an equal opportunity employer M/F/V/D

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