Front Office Manager Jobs at Radisson Hotel Group – Greater Minneapolis-St. Paul Area

Radisson Hotel Group

Front Desk jobs in St. Paul Area, USA – Apply for Front Office Manager Jobs at Radisson Hotel Group – Greater Minneapolis-St. Paul Area. See the job description, requirements, and the link to apply.



Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson Blu’s overall mission, vision values and strategies

Develops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel’s goals
Monitors status regularly and adjusts strategies as appropriate
Manages the operation of the front office and related areas

Creates the first impression by supervising the door, bell stand, parking, concierge and front office areas
Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate
Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly
Ensures front desk handles billing and cash in accordance with hotel’s standards
Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments
Ensures front office is in compliance with all hotel policy and procedures
Develops and implements strategies and practices which support employee engagement

Recruits and selects qualified candidates
Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
Communicates performance expectations and provides employees with on-going feedback
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality

Minimum one – three years experience front office experience
Minimum one year upper upscale hotel experience
High school diploma required, bachelor’s degree preferred
Strong computer systems skills including; reservations and reporting systems
Strong financial acumen
Excellent communication skills, ability to influence situations
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Strong Microsoft Office suite and reporting system skills
Ability to work a flexible schedule

Ability to stand for extended periods of time
Ability to occasionally lift, carry, push or pull up to 50 pounds with assistance
Good manual dexterity for the use of common office equipment
Valid driver’s license

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