IT Support Engineer II, OpsTech IT Amazon Jobs – Stone Mountain, GA Services LLC

Amazon jobs in Georgia, United States – Apply for IT Support Engineer II, OpsTech IT Amazon Jobs – Stone Mountain, GA. See the job description, requirements, and the link to apply.

Job ID: 2298027

Job Title: IT Support Engineer II.


As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.

Key job responsibilities
Troubleshooting difficult IT problems without SOPs

Planning and coordinating CMs and CM templates.

Collaborating with internal teams or vendors to execute projects.

Leading continuous improvement efforts.

Auditing the quality of work performed and provide constructive feedback when necessary.

Automating manual tasks; create/improve small tools that help make team operations more efficient.

Serving as the first point of escalation.

Participating in hiring, training and development of others.

Moving up to 49 lbs as well as standing and walking during shifts lasting 12 hours.

Traveling up to 25% of the time.

A day in the life
Operations is at the heart of Amazon’s business. We are known for speed, accuracy, and exceptional service. Our buildings deliver thousands of products to hundreds of countries worldwide, every day. We provide vital, nonstop global IT support to Amazon Operations. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.


High school or equivalent diploma

4+ years of hands-on IT systems or relevant experience in a commercial production environment

4+ years of experience in each of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI)

4+ years of experience troubleshooting skills in a multi-user high availability environment

4+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP

4+ years of experience in PC repair, troubleshooting, deployment, and liquidation

3+ years IT experience with client, server, and network service delivery


Bachelor’s degree in Computer science or IT related field

Industry relevant certifications such as: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS

Strong troubleshooting skills of very complex systems

Ability to explain complex IT concepts in simple terms

Excellent written and verbal communication skills

Ability to manage high priority projects


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