Operations Support Manager Amazon Jobs – Florence, KY

Amazon Data Services, Inc.

Amazon jobs in Kentucky, United States. – Apply for Operations Support Manager Amazon Jobs – Florence, KY. See the description, requirements, and the link to apply.

Job ID: 1778769

Job Title: Operations Support Manager.


Job summary

This role is with our AWS Outposts Operations team – delivering a new way for Infrastructure to be delivered to our customers. AWS Outposts brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or on-premises facility. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience. The provided AWS Outposts infrastructure is fully managed, maintained, and supported by AWS directly to deliver access to the latest AWS capabilities for our customers. The Outposts Technical Program Manager role will manage across Engineering, Operations, Supply Chain to deliver an unparalleled customer experience that drives our ability to scale.

In this role, you will be a manager of 2-6 individual contributors in support-based roles worldwide who process procurement, shipping, asset management, and reporting requests to support a worldwide Operations team. You will be responsible for establishing robust support mechanisms and identify and lead process improvement opportunities to drive collaboration and to deliver results for our customers. The ideal candidate must demonstrate the ability to earn trust and influence as well as exhibit excellent communication skills. The ability to dive deep to identify issues with field execution and work closely with our internal Operations and Supply Chain teams and our partners to drive solutions is key. You must be able to execute and iterate on processes to drive consistency in delivery. The Operations Support Manager is responsible for hiring, onboarding, training, and supervising this team.


Basic qualifications:
• 2-year university/college degree; equivalent and relevant work experience considered
• 2+ years managing cross-functional projects to drive improvement of efficiency and effectiveness
• 2+ years of sourcing and analyzing data to drive business metrics.


Preferred qualifications:
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Strong interpersonal, verbal (speaking, listening, interpretation) and written communication skills
· Experience in an ambiguous, fast paced work environment.

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