Product Manager – Digital Servicing Job at U.S. Bank – Minneapolis or Chicago

Leads the development of new servicing experiences, ensuring that U.S. Bank delivers best-in-class digital servicing experiences to it’s customers, maximizes resources, and contributes to the results and strategic objectives of the organization. Responsible for the full life cycle management of current and future servicing capabilities and journeys within the digital ecosystem (e.g. USBank.com, mobile app, online banking etc.) usable by customers (Do It Yourself) and employees (Do It Together).

Partners with business line, user experience, and technical counterparts to create digital servicing experiences that meet core business objectives. Aggressively grow adoption of services, optimize usability, and drive cost containment and revenue goals. Close self-service feature gaps and increase customer engagement frequency.

This role will perform market research, benchmarking, evaluate technology trends, form strategic business partnerships, translate digital product vision into a roadmap, and execute the roadmap to deliver best in class digital experiences.

Maximizing Digital Product Management value to the bank:
– Provide a vision for how customers use their accounts digitally (Why, What, How) across different devices linking customer experience outcomes to business objectives
– Leverage data and business understanding to ensure new and existing digital servicing experiences manage risk while giving our customers great experiences
– Partner with capability managers, delivery managers, architects, designers, scrum masters, business lines and other product managers to evangelize the best solutions and facilitate execution across the enterprise
– Hands-on leader who excels at data analysis and customer research to drive discovery and ensure the right problems are identified along with the most fitting solutions
– Work collaboratively across businesses / functional areas to define, sequence, and execute the enterprise roadmap
– Act as a leader and mentor for other digital product managers
– Advocates and embodies customer obsession, within and outside the Chief Digital Office (CDO) organization, resulting in simple, innovative and lovable digital products/experiences
– Presents persuasively and authoritatively to peers and senior leadership, while facilitating collaborative conversation
– Directs people and work efforts across several, simultaneous projects to meet business goals
– Creates value in the Digital Product Management function by:
– Synthesizing each project’s business goals to set specific, measurable objectives
– Managing ongoing measurement and reporting of these commitments
– Consistently delivering work that meets or exceeds commitments
– Reporting regularly on performance to senior leadership
– Managing the “brand” of the digital management team and promoting a customer-obsessed culture within the Bank, making the team a source of expertise others seek and want to join
– Leading the business of Digital Product Management
– Partners with the Consumer CDO leadership team to:
– Create Enterprise product roadmaps aligned with partner business objectives
– Take products from initial concept through user research, co-creation, and rapid prototyping
– Partner with Agile Practice leads to evolve how Agile and Lean management are applied to digital
– Develop and apply perspectives derived from best practices
– Demonstrate thought leadership by integrating analytics, business model, and design thinking to drive innovative new experiences for customers that have a positive impact on business results
– Manage a consistent, repeatable set of product artifacts (product-level roadmaps, feature / function gap analysis, journey / process maps, inventory of “best-in-class” experiences), evolving them in sync as our business changes and grows
– Motivates and engages team members to achieve peak performance and high job satisfaction
– Leads and inspires product managers across multiple areas
– Formally mentors team members who show potential for team leadership

Preferred Skills/Experience
– Strong product management, design and development skills
– Considerable knowledge of product/program development, pricing, implementation and strategic analysis
– Excellent management, leadership and interpersonal skills
– Advanced marketing and marketing research skills
– Thorough knowledge of competitive market, operations and various products and services within assigned area
– Well-developed verbal and written communication skills
– Strong financial and competitive analysis and PC skills