Sr. Customer Advisor, Amazon Business Amazon Jobs – Arlington, VA Services LLC

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Job ID: 2293599

Job Title: Sr. Customer Advisor.


Job summary
Come be a part of a rapidly expanding $25 billion-dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.

Would you like to own driving revenue and customer engagements for an innovative leader in the Procurement industry? Would you like to be a part of a rapidly growing team focused on increasing adoption of Amazon Business by engaging with Enterprise customers?

The Amazon Business team is dedicated to developing solutions that make it easy for business customers to buy on Enterprise Customer Advisors are an integral component to the team as a key customer facing representative. As an Enterprise Customer Advisor, you will have the exciting opportunity to drive the full sales life cycle of businesses with annual revenues between $500MM to $5B, from prospecting to strategic account growth. The ideal candidate will have B2B sales experience including identifying, developing, negotiating, and closing large scale deals. Candidate should be a self-starter with a proven track record of meeting and exceeding goals.

A Senior Customer Advisor requires the ability to think and act independently within a fast-paced multi-task driven environment. He/She is excited to go above and beyond for customers while operating in a collaborative, fast-moving environment while being comfortable with change.

This role can be located out of any of the Amazon Business locations in the United States, which include: Austin, TX, Boston, MA, Arlington, VA, New York, NY, and Seattle, WA.

Key job responsibilities
Develop a customer acquisition and account management plan within assigned territory.

Develop and nurture prospect pipeline, utilizing high level of lead generation activities.

Engage in discovery with customers to advise an ideal solution, utilizing a diverse suite of product features. You will assess account needs and identify gaps and advise solutions.

Grow customer relationships within an account while expanding your understanding of the customer’s business.

Own and manage relationships with multiple senior stakeholders within prospect and customer accounts.

Communicate customer needs and business requirements to internal Amazon teams including Product Management, Technical and Category Management teams.

Represent the Voice of Customer by working cross-functionally with marketing, sales operations, professional services, product management and other key internal Amazon stakeholders.

Analyze sales data within your accounts, evolving your go to market strategy to meet your goals.

Establishing a working relationship with both internal stakeholders, including senior leadership and customers


10+ years of B2B and/or Enterprise sales experience with a focus on solution consulting

BA/BS degree or equivalent work experience required

Experience in identifying, developing, negotiating, and closing large-scale purchasing contracts or software agreements

Experience in positioning and selling innovative solutions to new customers and market segments

Proven track record in identifying and pursuing a large number of accounts

Experience in written and oral communication

Ability to travel for internal business presentations and customer meetings

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