In this article, we will show you the detailed and updated night auditor job description. Here you will also find the duties of a night auditor, responsibilities, qualifications, skills, and estimated annual salary.Night Auditor Job Description
This night auditor job description template provides critical duties and responsibilities for a night auditor. It’s ready to post on various job sites to assist you to recruit and hire talented night auditors who will manage front desk activity and handle guest check-ins and check-outs. As a job seeker, you can use this information to make a very rich resume and as well get yourself prepared for an interview.Night Auditor Job Description
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Night Auditor Job Description
A Night Auditor is a person who works in accounting and checks the financial records of businesses. They make sure that assets are safe by putting in place the right controls and that financial records are accurate enough to meet all legal requirements.
A Night Auditor, also called a Hotel Night Auditor, is in charge of the front desk during the night shift at a hotel or other hospitality business. Their jobs include helping guests check in or out, reviewing guest payments and other details from the day shift to make sure guests paid for their stay or made any other requests, and acting as a point of contact for customer needs.
They do both the work of an accountant and a front desk clerk by keeping books and handling money, as well as checking guests in and out and taking care of their needs.
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Duties of a Night Auditor
- Balancing the accounts from day shift
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly
- Creating invoices, bills and checks for vendors, employees and contractors
- Managing and updating all official documentation pertaining to the role
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
- Answering calls and queries related to potential booking
Responsibilities of a Night Auditor
- Check in guests, answer phones and take reservations
- Respond to guest complaints, requests and emergencies
- Process invoices, post checks to vendors and distribute employee checks
- Reconcile accounts
- Balance the cash drawer and log receipts
- Investigate and resolve out-of-balance accounts
- Keep accurate financial records and ledgers
- Help prepare for forecasts and audits
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Process invoices, post checks to vendors and distribute employee checks
- Respond to guest complaints, requests and emergencies
- Reconcile all accounts in a timely manner
- Verify that all EOD work has been performed by other departments
- Schedule guest wake-up calls and reservations for the following day
- Respond to guest inquiries, concerns and complaints as needed
- Answer phones and place reservations
- Keeping hotel financial records in order.
- Processing invoices, transactions, room charges, refunds, etc.
- Preparing and distributing employee checks.
- Verifying that all accounts are balanced and supported by documentation.
- Checking guests in and out of the hotel.
- Responding to guests’ needs, requests, and complaints.
- Answering the phone and making reservations.
- Summarizing each night’s operations and listing any follow-up tasks for management.
- Following End of Day procedures.
- Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
- Process additional administrative, bookkeeping. and accounting procedures as required
- Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
- Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
- Provide exceptional service to all hotel guests during their stay
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Qualifications of a Night Auditor
- High school diploma or equivalent required; some college preferred
- Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
- Requires a flexible schedule that allows for overnight shift hours
- Must be computer proficient; experience with accounting or reservation software is a bonus
- Excellent customer service and communication skills are required
Skills of a Night Auditor
- Past experience in customer service or hospitality.
- Experience with accounting procedures and administrative tasks.
- Proficiency with computers.
- Analytical mind, with strong attention to detail and an affinity for numbers.
- Good organizational and time-management skills.
- Self-motivated, proactive work ethic.
- Strong aptitude for customer service.
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Salary of a Night Auditor
The estimated total pay for a Night Auditor is $36,302 per year in the United States area, with an average salary of $34,564 per year. These numbers represent the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. The estimated additional pay is $1,737 per year. Additional pay could include cash bonus, commission, tips, and profit sharing.
Conclusion
As the company’s night auditor, he/she is responsible for keeping accurate financial records and ledgers. A night auditor is expected to process additional administrative, bookkeeping. and accounting procedures as required.
Summarizing each night’s operations and listing any follow-up tasks for management is an important aspect of this position and ensuring the processing of additional administrative, bookkeeping. and accounting procedures as required by the company.
Another important responsibility is to answer phones and place reservations.
Finally, the duties of a night auditor is to follow up end of day procedures.