Pharmacy Technician Job Description, Responsibilities, Qualifications

In this post, you will the Pharmacy Technician job description, roles, responsibilities, and qualifications. This information will help recruiters identify the best candidates for the job. It will also useful to job seekers especially those seeking a career as a Pharmacy Technician.

Pharmacy Technician Job Description, Responsibilities, Qualifications

Pharmacy Technician Job Description

The primary responsibility of this position is to facilitate all aspects of the Prior Authorization/Coverage Determination process, manages the Pharmacy help desk line, assist Customer Service on drug-related concerns/issues for the AlohaCare QUEST Integrated (QI) and Advantage Plus (ACAP) Plans, and provides administrative support for formulary management and compliance related functions of the AlohaCare Pharmacy Department.

Provides customer service for drop-off and pick-up of prescriptions and maintains an orderly flow at the front counter and point-of-sale (PSE) terminal; complies will all PSE guidelines for the sale of pseudoephedrine; operates pharmacy computer to enter customer and insurance information; maintains medication profiles; under the direct supervision of a pharmacist, enters prescriptions, assembles them by counting, pouring, and labeling medication; alerts customers to drug interactions; assists in inventory control and helps maintain pharmacy in an orderly state; assists with prior authorization processes; provides general office support to Pharmacy Services Manager. This position will requires some evening and Saturday hours

Responsibilities for the Pharmacy Technician Job

Responsibilities and essential job functions include but are not limited to the following:

  • Process all prior authorization (PA)/coverage determination (CD) and Direct Member Reimbursement (DMR) requests into the Prior Authorization (PA) System in an accurately and timely manner.
  • Adhere to turnaround times (TAT) for PAs/CDs and MDR as required the State, NCQA, and the CMS.
  • Assist members, pharmacies, prescribers, and internal staff with pharmacy claims processing, pharmacy benefits, and AlohaCare’s Formularies
  • Review and process daily rejected claim and monitoring of claims processing for potential Fraud, Waste, and Abuse (FWA) potential
  • Assists the Clinical Pharmacists with Medication Therapy Management (MTM)
  • Process member ‘‘lock-in”
  • Remain in compliance with the department’s policies and procedures
  • Other duties as assigned
  • Responsible to maintain AlohaCare’s confidential information in accordance with AlohaCare policies, and state and federal laws, rules and regulations regarding confidentiality. Employees have access to AlohaCare data based on the data classification assigned to this job title.
  • Perform all warehouse and pharmacy duties including picking, packing, receiving, counting, labeling, and tracking inventory
  • Use all of the warehouse/pharmacy equipment/machinery
  • Achieve assigned performance metrics and KPIs
  • Interact with Veterinarians and Pharmacists
  • Document and report all discrepancies, damages and errors
  • Proofread, generate, and apply drug labels under the supervision of a Pharmacist
  • Help maintain a secure, organized, clean, and safe warehouse/pharmacy
  • Handle all hazardous materials, pesticides, and prescription drugs according to the Company’s processes/procedures and all applicable laws and regulations
  • Handle all prescription drugs according to company’s processes/procedures and all applicable laws and regulations
  • Gain knowledge of overall warehouse and pharmacy operations
  • Manage time effectively, meet personal goals and objectives while working effectively with other team members

Other Duties/Responsibilities

  • Manage time effectively, meet personal goals and objectives while working effectively with other team members
  • Perform all work in accordance with the Company Safety Guidelines and procedures with safety and regulatory licensure compliance
  • As assigned

Educational Qualifications for Pharmacy Technician

High School diploma or General Equivalency diploma (GED); successful completion of a pharmacy technician training program, registered with the Ohio State Board of Pharmacy; PTCB certification; must have worked a minimum of one year in pharmacy dispensing medications; must have current Basic Life Support-Heath Care Worker (BLS-HCW) certification upon hire.

See Also: Substitute Teacher Job Description, Functions, and Qualifications

Skills and Qualities 

  • Good interpersonal skills
  • Excellent verbal, written and customer service skills
  • Ability to work independently, meet deadlines and be flexible
  • Good organizational skills and detail oriented
  • Knowledge of medical terminology (including sig codes and Roman numeral), brand and generic names of medications and general pharmacy terminology
  • Ability to perform tasks accurately and efficiently when inputting information
  • Licensed/registered pharmacy technician or as required by state law
  • Basic math and analytical skills
  • Intermediate typing/keyboarding skills
    • Customer focused
    • Fast and accurate data entry
    • Clear, pleasant speaking voice
    • Excellent communication skills (oral and written)
    • Excellent organizational
      and time management skills
    • Ability to handle multiple tasks and troubleshoot issues
    • Ability to work with little or no supervision
    • Ability to adapt quickly to changing environment
    • Ability to interact with a diverse group
    • Ability to calculate figures such as discounts and percentages
    • Ability to interact with a diverse team
    • Ability to demonstrate improvement based on performance feedback
    • Team player/consensus builder
    • Certification as Pharmacy Technician is plus
    • Working knowledge of Microsoft Office (Word, Excel, Outlook)

Reference: PTCB

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