In this article, we will show you the detailed and updated Receptionist job description. Here you will also find the duties of a receptionist, responsibilities, qualifications, skills, and estimated annual salary.
This Receptionist job description template provides critical duties and responsibilities for a receptionist. It’s ready to post on various job sites to assist you to recruit and hire talented people who will meet and receive customers appropriately and improve customer service. As a job seeker, you can use this information to make a very rich resume and as well get yourself prepared for an interview.
Receptionist Job Description
A Receptionist is a professional who manages an organization’s front desk. Customers usually make their first contact with them. They assist in creating first impressions with customers. Receptionists also handle a variety of administrative duties.
A Receptionist is the company’s first point of contact. Some of the Receptionist’s responsibilities include providing administrative support throughout the organization and greeting guests and visitors to the establishment. The Receptionist is also in charge of coordinating front-desk activities such as distributing correspondence and redirecting phone calls.
Duties of a Receptionist (Receptionist Job Duties)
- Greet customers and visitors with a friendly, helpful demeanor.
- Helping clients find their way around the office.
- They ensure that clients are announced as needed.
- Maintaining workplace security by issuing, checking, and collecting badges as needed, as well as keeping visitor logs.
- Assisting with administrative tasks such as copying, faxing, taking notes, and making travel arrangements.
- Getting meeting and training rooms ready.
- Answering phones professionally and routing calls as needed.
- Helping colleagues with administrative duties.
- Ad hoc administrative responsibilities.
- Call answering, forwarding, and screening
- Mail sorting and distribution
- Recruiting, supervising, and developing a junior administrative team.
- Provide outstanding customer service.
- Making appointments.
Receptionist Job Responsibilities
A Receptionist’s major tasks and responsibilities include greeting visitors, guiding them through an office, and offering refreshments while they wait. They also keep appointment calendars, sort mail, make copies, and manage travel arrangements. In some cases, they can even help with security by monitoring visitor access.
- Maintains a safe and clean reception area by adhering to all procedures, rules, and regulations
- Assisting the HR team with the processes of recruitment, onboarding, and termination.
- Visitors are served by greeting, welcoming, and directing them as needed.
- Notifies company personnel of the arrival of a visitor.
- Maintains the security and communication systems.
- Responds to or refers inquiries from visitors.
- Maintains employee and department directories to guide visitors.
- Follows procedures, monitors logbook, and issues visitor badges to maintain security.
- Follows manufacturer’s instructions for house phone and console operation to operate telecommunication system.
- Maintains a safe and clean reception area by adhering to all procedures, rules, and regulations.
- Supports work team continuity by documenting and communicating actions, irregularities, and ongoing needs.
- Contributes to the team effort by completing related tasks as needed.
- Calendars should be updated and meetings should be scheduled.
- Make travel and lodging arrangements, as well as vouchers.
- Maintain accurate records of office expenses and costs.
- Filing, photocopying, transcribing, and faxing are examples of clerical receptionist duties.
Qualifications for Receptionist (receptionist job qualifications)
- A comparable associate’s or bachelor’s degree is required.
- Previous experience as a receptionist or in a related profession is required.
- Professional appearance and demeanor.
Administrative and clerical experience is required.
- High school diploma or general education degree (GED) required
- 2-3 years of relevant experience in an office environment
- Proficient in Microsoft Office
- Able to type 35 wpm minimum
- Strong phone skills
- Demonstrated ability to read, write, and speak English
- Comfortable multi-tasking and prioritizing tasks without guidance
- Excellent interpersonal skills
- Punctual with strong attendance history
- Familiarity with phone systems
- Previous experience with Microsoft Office software preferred
- A high school diploma is required; additional office management certification is preferred.
Receptionist Job Skills
- Microsoft Office Suite proficiency
Working knowledge of office equipment (e.g. fax machines and printers)
- Professional demeanor and appearance
- Excellent written and verbal communication abilities
- The ability to be resourceful and proactive is required.
- Outstanding organizational abilities
- Skills in multitasking and time management, as well as the ability to prioritize tasks
- Attitude toward Customer Service
- exceptional time management abilities
- Telephone Skills
- Verbal Communication
- Customer Focus
- Informing Others
- Handles Pressure
- Supply Management
Based on 654 salaries, an entry-level Receptionist with less than one year of experience can expect to earn an average total compensation (tips, bonus, and overtime pay) of $12.61. Based on 4,431 salaries, an early career Receptionist with 1-4 years of experience earns an average total compensation of $13.41. Based on 1,708 salaries, a mid-career Receptionist with 5-9 years of experience earns an average total compensation of $14.37. Based on 1,705 salaries, an experienced Receptionist with 10-19 years of experience earns an average total compensation of $14.97. Employees in their late career (20 years or higher) earn an average total compensation of $15.
In summary, a receptionist is typically the first person a visitor or customer encounters on the site. Incoming phone calls are screened, and messages are taken and distributed to the appropriate parties by them
They also welcome visitors and notify company employees when people arrive for meetings or appointments.
Because receptionists are often the employees who help create first impressions with customers, vendors, and visitors, many employers require people in this position to have excellent interpersonal communication skills.
Finally, the duties of a receptionist is to greet visitors, answer phones, and run errands while remaining professional in interactions with customers or potential clients
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