Work from Jobs in Pennsylvania, USA – Apply for Work at Home Customer Service Representative at C3i Solutions – Pittston, PA. See job description, requirements and how to apply.
C3i Solutions is a business process outsourcer specializing in global, high-touch consumer, patient and end user engagement. Our network of global contact centers provides unparalleled, 24/7, multi-lingual support to customers in over 175 countries. For the past 35 years, our unique, multi-channel approach and experience in highly regulated industries have made us the partner-of-choice for some of the world’s most trusted brands. With a strategic focus on innovation, we excel at protecting our clients’ brands, while maximizing productivity and cost efficiency. C3i Solutions is part of Healthcare Services & Solutions, LLC, a wholly-owned subsidiary of Merck & Co., Inc., Kenilworth, NJ, USA (known as MSD outside the United States and Canada).
At C3i Solutions, we are committed to providing an incredible experience — that starts with you. When you join our team, you become part of a network across the world delivering solutions for the most trusted healthcare brands, every day. As our company grows, we’re looking for you to grow with us. We want people who bring their own personality, strengths and talents to create something exceptional. People who will gain more experience than they could have ever imagined when they walked through the door. People who are ready to experience the world like never before. If you’re ready to experience opportunity, join us.
**These jobs are 100% Remote, but candidates must be based out of the Jackson MS area**
Are you looking for Work Life Balance PLUS representing major consumer brands from the comfort of your own home? We are looking for full time friendly customer care experts who have a background in customer service and are able to work autonomously and professionally. These customer service positions require no selling or collection work. Hours are regular day shift, Monday through Friday – no nights or weekend work!
We provide paid training, coaching and support as you handle consumer calls and emails. We offer career advancement opportunities, employee recognition rewards, great benefits and a fun supportive environment. Benefits include paid Paid Time Off, medical/dental/vision benefits that begin the first of the month after hire, paid holidays, 401K, life insurance, tuition reimbursement, employee assistance program and employee discounts! We will also supply a work laptop, monitor, and headset for you as you provide an excellent customer experience representing popular food and beverage brands.
Summary: Entry level representative responsible for providing premier customer service on inquiries, processing orders, explaining client products, and handling complaints in a prompt, courteous, clear and concise manner. At minimum, this position handles the primary business, or contact type based upon the needs and structure of the client.
Essential Duties and Responsibilities include all or majority of the following below. Other duties may be assigned.
- Confers with internal and/or external customers in order to provide information about products and/or services such as processing customer requests, orders, canceling accounts or obtaining details of complaints over the phone, by email, live chat, social media or other method of communication.
- Resolves customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.
- Ensures customer satisfaction and loyalty by consulting with customers, assisting customers, and resolving a wide variety of customer requests, inquiries, and complaints.
- Documents customer interactions and transactions, recording details of inquiries, complaints, comments and actions taken, to include Adverse Events.
- Provides prompt and accurate service to promote customer loyalty for the client.
- Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. May make outbound calls related to the product or service, and/or in follow-up to a customer inquiry.
- Ensures that production and quality expectations are achieved and meet or exceed all client contractual requirements.
This position does not have direct reports.
Job Specifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Minimum of a high school diploma or general education degree (GED); related experience and/or training preferably in a contact center or customer service
Ability to read and interpret documents such as safety rules, standard operating procedures (SOPs) or other job aids, to write routine correspondence, to speak effectively and informatively, and respond to questions from customers, clients or employees of an organization, over the phone or in-person.
Ability to apply common sense understanding to carry out instructions provided in written, oral or diagram form and to deal with problems involving several concrete variables in standardized situations.
Ability to type a minimum of 35 words per minute (wpm) with a high degree of accuracy while talking; proficiency with Microsoft Office and to navigate through multiple systems and job aids while responding to the customer’s inquiry. Ability to navigate through and understand social media channels (Facebook, Twitter, blogs, etc.).
Other Skills and Abilities
Ability to manage difficult, irate or emotional customers while maintaining composure, to multi-task; excellent time and process management skills, strong data integrity and attention to detail, ability to read, write and speak English fluently.
Must have a quiet, private place in your home where you can work without background noise. Working space should meet compliance standards as outlined in our Remote Work Policy. Must also possess subscription to high-speed, hard-wired Internet service.
Certificates, Licenses, Registrations:
This position requires completion and certification of all program-related training, Do Not Call and all other Privacy and Compliance related training.
C3iSolutions Values: To perform the job successfully, an individual should demonstrate the following competencies:
Integrity: C3iSolutions associates will always try to do the right thing. We are honest and straightforward with each other. We uphold the values and principles of C3iSolutions in every action and decision. We are data-based and intellectually honest in advocating proposals – including recognizing risk.
Collaboration: We respect C3iSolutions colleagues and treat everyone as we want to be treated. We have confidence in each other’s capabilities and intentions. We believe that people work best when there is a foundation of trust. We work toward a win/win solution as a team – across departmental lines – doing what is right for all stakeholders.
Accountability and Empowerment: We all strive to be business owners, taking appropriate action, controlling our work and making decisions. We treat the company’s assets as our own, always with our long term success in mind. We accept personal responsibility to set clear expectations, meet business objectives, improve our organizational effectiveness and communicate our actions.
Passion: We are all determined to be the best at doing what matters most. We have a healthy dissatisfaction with the status quo. We have the utmost desire to improve and to win in the marketplace.
Innovation: We place great value on Innovations and creating quality services that meet the long term needs and wants of our clients. We challenge convention and seek to reinvent the way we do business to excel in the marketplace and achieve superior results for our clients.
Courage: We have the strength to do what is right, even in the face of personal or professional adversity. We are willing to take calculated risks in search of excellence, and we seek to learn from both failures and successes to help ourselves and C3iSolutions improve on an ongoing basis.
Physical Demands & Work Environment: The physical demands and work environment characteristics described here are representative of those that an employee encounters and/or must successfully complete in order to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee must occasionally lift and/or move up to 15 pounds.
C3iSolutions is an Equal Opportunity Employer M/F/D/V
These Customer Service positions are work @ home (100%) and applicants must be based out of the Jackson, MS area.
How to Apply for Work at Home Customer Service Representative at C3i Solutions
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