Business Control Manager

About the role

We are hiring a Business Control Manager to join our Compliance team at Chime, where you will be responsible for strengthening the first line of defense by partnering with business units to ensure they operate in compliance with all applicable regulatory requirements and internal policies. You will own the control environment for an assigned Business Unit (identifying risks, designing controls with the business, and validating that those controls work) and contribute to the compliance and control frameworks the Business Control Management team is building. As a key player in our compliance team, you will support various departments, including product, engineering, legal, and operations, to ensure our business practices align with regulatory standards and best practices.

The Business Control Manager will work across product, engineering, legal, and operations, and you will monitor how regulatory change affects the controls in your domain as Chime continues to scale. This role offers the chance to build the control environment for a fast-moving product area from the ground up, at a company that values innovation and consumer protection.

In this role, you can expect to

• Own the control environment for your assigned business unit - maintain the control library, keep control records current, and drive enhancements as products and processes change.
• Evaluate new products, features, and material process changes for regulatory risk before launch - reviewing business requirements early in scoping, identifying regulatory touchpoints, and proposing control designs and residual risk summaries.
• Run proactive reviews of existing processes and control environments - full risk identification, severity assessment, control gap analysis, and control maturity evaluation
• Map identified risks to the specific regulatory obligations they implicate, and maintain risk, obligation, and control records in our GRC platform so that coverage and gaps are visible and auditable.
• Design preventive, detective, and directive controls with the Engineering or Product owner who will build them - agreeing control type, frequency, automation level, and the evidence the control must produce - then validate after implementation that the control is operating as designed and the gap is closed.
• Own the compliance control workstream for incidents in your business unit: perform gap analysis from the root cause analysis, identify the control gap and the obligation it affects, design the control with the Engineering or Product owner, track implementation against SLA, validate the control once live, and close the compliance issue.
• Classify control gaps by root cause and use that data to surface systemic weaknesses - recurring patterns within your business unit and across business units - and turn them into recommendations that go beyond any individual control.
• Translate regulatory change in your business unit into control impact - working with Regulatory Affairs and Compliance Advisory to assess what a change means for existing controls, and advising the business on the adjustments required.
• Perform ongoing reviews of business procedures, member-facing disclosures, marketing, and complaint data to identify compliance risks, and partner with stakeholders on corrective action.
• Build durable working relationships with product, engineering, legal, and operations partners, and support bank partner, internal audit, and regulatory examination requests relating to controls in your business unit.
• Help business partners understand the controls they own and why they exist - through working sessions, documentation, and day-to-day partnership rather than formal training delivery.
• Maintain auditable records of risk and control decisions - including recommendations the business declines, with the rationale and residual risk documented - to a standard that lets Legal, Compliance, or Internal Audit reconstruct how a decision was reached. Contribute to regular reporting to Compliance Governance on control changes, new risks, and open items.

To thrive in this role, you have

• 4+ years of experience in regulatory compliance, risk management, or internal controls within the financial services or fintech sector. At least 3+ years of experience working in consumer protection laws, including Reg Z, Reg E, UDAAP, or similar regulations.
• Strong understanding of key consumer protection regulations, including but not limited to EFTA, TILA, UDAAP, and other financial regulatory frameworks.
• Hands-on experience documenting risks, controls, and issues in a GRC platform - AuditBoard, Archer, ServiceNow IRM, LogicGate, or similar.
• Demonstrated ability to advise product, engineering, risk, and operations teams on consumer protection and regulatory risk, including holding a position when a business partner pushes back.
• Strong analytical skills - you can take an incident, a process, or a requirements document and identify where the control should sit and what it needs to produce as evidence.
• Excellent verbal and written communication skills, with the ability to explain regulatory concepts to technical and non-technical partners and influence decisions.
• A track record of taking a control from problem statement to validated and documented - independently, on a deadline, without needing the process defined for you.

#LI-Onsite #LI-LB1

Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

Wage Notice

$101,000—$140,000 USD

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
• 💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
• ✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
• 🏝 Generous vacation policy and company-wide paid days off
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to family planning reimbursement
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: accommodations@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.