Credit Group Manager - Insurance Portfolio

The Credit Group Manager serves as the central operational coordinator for credit workflow across the Insurance portfolio, overseeing the end-to-end pipeline of Credit Approval Memos (CAMs), for NAM based insurance clients. Quality and accuracy of the credit memo product through the oversight and development of a team of UW analysts/VPs. The analyst manager engages with stakeholders (analysts and underwriters, banking, Risk, Transaction Management) to eliminate bottlenecks to ensure ICM is meeting our KPIs. Excellent communication skills required in order to negotiate internally across stakeholders and also at a senior level. Some external communication may be necessary. This person is responsible for allocation of underwriter analyst resources, policy execution and control environment of the credit diligence process . Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. The Credit Group Manager senior leader whose emphasis is on the risk side, but who also has customer skills. The analyst manager oversees and develops team of analysts to ensure portfolio quality and process integrity. There is an expectation that a Credit Group Manager develops underwriting skills with the potential to be an underwriter.

Responsibilities:

Has responsibility to manage a team of UW analysts in Buffalo in the preparation of credit approval memos

Manages the credit portfolio and has responsibility for ensuring that the credit and underwriting process in each market adheres to Citi standards, and that all credit monitoring and maintenance policies are followed with respect to annual reviews, covenant compliance, borrowing base monitoring, and compliance with conditions precedent.

Coordinates with regional management and works with Credit Administration unit as appropriate for tracking and follows up for completion and filing of annual reviews, covenant compliance checklists, inspections and other reporting requirements.

Facilitates the underwriting and documentation of credit products for new and existing clients, including structuring credit products and proposals with Bankers that meet internal risk standards

Coaches and trains Bankers with respect to the credit and underwriting process.

Accurately review risk ratings and responsible for early problem recognition.

Assists in Credit Risk portfolio reporting.

Participates in client and prospect calls as a senior calling officer where needed.

Coordinates and assists in Audit Risk Reviews (ARR) and any regulatory audits as required.

Owns the Customer Experience for internal and external clients touched.

Performs other duties and functions as assigned.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

10+ years experience in wholesale credit decision making

Expert knowledge of credit products (formal credit training required)

Demonstrates excellent financial and analytic skills and ability to rapidly assimilate complex information

Sharp business development focus, demonstrating innovative approaches

Education:

Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Risk Management

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Job Family:

Credit Risk

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Time Type:

Full time

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Primary Location:

Getzville New York United States

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Primary Location Full Time Salary Range:

$115,840.00 - $173,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Analytical Thinking, Credible Challenge, Financial Analysis, Governance, Policy, Procedure, and Regulation, Risk Management Lifecycle.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Nov 04, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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