Summary written by USA Jobs 24 from ServiceNow's advert and our data on 16,857 current US jobs. How we check every job
At a glance
ServiceNow is hiring a Customer Success Executive in Vienna, VA. It is a full-time fully remote role in Customer Success & Support, asking for at least 5 years of experience, first listed on November 13. The advertised pay is $113,700–$199,000 a year. The description mentions Cybersecurity. ServiceNow has 99 other openings in the US, 3 of them in Vienna, VA.
How the pay compares
ServiceNow advertises $113,700 to $199,000 a year, a midpoint of $156,350 a year. Where an offer lands in a range usually depends on experience and on the exact location. That is higher than about 67% of the 117 customer service jobs across the US that publish a yearly rate on USA Jobs 24, where the typical midpoint is $126,000 a year. To see roughly what this leaves after federal and Virginia tax, try our take-home pay calculator.
Skills in this advert
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Before you apply
- Check it is still open. We found this job on ServiceNow's SmartRecruiters site on November 13 and checked it again November 13, 5:17 AM ET. When an employer takes a job down, we remove it at our next daily update.
- Check where you can work from. This job is listed as remote. Many US employers can only hire remote staff in states where they run payroll, so look for a list of states in the advert below.
- Match the experience. The advert asks for at least 5 years of experience. If you are a little short, a close match on the skills in the advert can still win an interview.
- Tailor your resume. Use the advert's own words, such as Cybersecurity, wherever they are true for you. Our resume guide shows how.
- Know your number. Decide the lowest offer you would accept before the first call. Our salary negotiation guide explains how to ask for more.
- Apply only through ServiceNow's own site. Our Apply button goes straight to ServiceNow's SmartRecruiters page. If anyone contacts you about this job and asks for money, gift cards or bank details, stop and check it with our scam checker. Read how to spot a fake job offer.
About hiring at ServiceNow
ServiceNow has 100 openings on USA Jobs 24 today across 14 states. Most are in software & IT (34), sales & BD (28) and data & AI (16). The biggest locations are San Diego, CA (19), Santa Clara, CA (18) and Austin, TX (11). 60% of them are remote, 8% are open to entry-level candidates and 75% show pay. We collect ServiceNow's jobs every day straight from its own careers system (SmartRecruiters), never from job boards or agencies.
The employer's advert
This is ServiceNow's own description of the job, copied word for word from its careers site. We have not edited it.
Show the full advert from ServiceNowHide the advert921 words
Job Description
Role Overview:
The Senior Customer Success Manager — Banking is the primary orchestration lead for customers using ServiceNow Impact. Managing a portfolio of banking customers, you will serve as a trusted advisor who applies ServiceNow best practices and industry insight to align platform capabilities with each customer’s business, regulatory, and transformation priorities. You will coordinate the resources needed to accelerate adoption, increase effective product use, and deliver measurable business outcomes that maximize the value of the customer’s ServiceNow investment.
The Senior Customer Success Manager owns the Customer Impact Plan, aligning ServiceNow activities, Impact entitlements, adoption milestones, and success measures to customer goals and key performance indicators. They act as an advocate for our customers to drive engagement and accountability, lead periodic business reviews, refine the plan as priorities change, and communicate progress to executive and operational stakeholders. Success is measured by value realization, adoption, platform health, satisfaction, retention, and the strength of the long-term customer relationship.
Job Responsibilities:
- Manage a portfolio of banking customers, building trusted relationships from practitioner to C-level and aligning ServiceNow solutions to multi-year transformation goals and measurable business outcomes.
- Develop and manage Customer Impact Plans that align ServiceNow capabilities, Impact entitlements, adoption priorities, key performance indicators, and transformation roadmaps.
- Apply banking industry knowledge to help customers address operational resilience, regulatory compliance, risk, cybersecurity, customer and employee experience, technology modernization, and responsible AI adoption.
- Drive adoption and self-sufficiency by coaching customers on the ServiceNow Platform, governance, and best practices to strengthen their internal capabilities.
- Lead governance meetings, workshops, executive business reviews, and on-site sessions that advance customer priorities and demonstrate value.
- Monitor customer health, anticipate and mitigate risk before renewal, and mobilize cross-functional teams to resolve critical issues and escalations.
- Orchestrate ServiceNow teams and strategic partners, including Product, and Support, to align commitments, and delivery to influence long-term account strategy.
- Advocate for customers by communicating feedback, patterns, and industry needs while managing competing priorities with clear documentation and consistent follow-through.
Qualifications
Qualifications:
- 5+ years of success in Customer Success or a consultative technology role, driving measurable gains in adoption, value realization, satisfaction, and retention.
- Proven ability to turn ambitious customer goals into actionable success plans, adoption roadmaps, governance, and measurable outcomes.
- SaaS or IT expertise, with the ability to translate ServiceNow or comparable enterprise platform capabilities into clear business value.
- A strong record of guiding large enterprise customers and earning credibility with senior and C-level stakeholders.
- Executive presence and exceptional communication, facilitation, analytical, and problem-solving skills.
- Ability to mobilize cross-functional teams, navigate complexity, and deliver results across multiple customers and priorities.
- Knowledge of AI tools, governance, privacy, model risk, and responsible use in regulated environments; ServiceNow experience and credentials are a plus.
For positions in this location, we offer a base pay of $113,700 - $199,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
USA Jobs 24 copied this listing from ServiceNow's official careers site on November 13, 2026 and checked it again November 13, 5:17 AM ET. ServiceNow will never ask you to pay to apply or to buy equipment with a check they send you. If anyone does, it is a scam.
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