Director, Agile Product Owner - Producer Lifecycle Management

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$123,400.00 - $203,600.00

Target Openings

1

What Is the Opportunity?

Travelers is seeking a Director, Agile Product Owner to join our organization to lead a team to deliver capabilities/solutions in an agile way. This role decides product priorities for the producer management platform, influences direction with business partners and domain product owners, and recommends larger investments to the Tech Circle Lead. In this position you will act as a voice of the end-user to guide day-to-day work of a cross-functional team, focusing on achievement of defined outcomes versus defining how the work is completed.

Product direction and ownership

• Decide backlog priorities and sequencing for the producer management platform, including its AI assistant products.

• Influence direction with business partners and domain product owners so platform capability and the changes they lead move together.

• Recommend investments and cross-domain trade-offs to the Tech Circle Lead, who makes the final call.

• Own the product vision and roadmap, and keep both clear and current.

Partnering with the business on new capability

• Build a working understanding of how the business operates and what it is trying to achieve.

• Work alongside business partners to explore where new capability, including AI, could help, and bring options and ideas to those conversations.

• Shape shared needs into clear features, with business partners involved in the decisions.

• Help partners see the value of new capability, and support adoption once it ships.

AI products

• Shape conversational AI experiences for agents and the teams who support them.

• Identify where agentic workflows can take on routine, multi-step work, starting small and expanding as results prove out.

• Look for where AI can help in the platform’s integrations and data flows, not only in user-facing features.

• Partner with engineering on design choices, guardrails, and what is ready for production.

Backlog and delivery

• Write and refine epics and features with clear outcomes and acceptance criteria.

• Work with the Scrum Master and engineering on planning, trade-offs, and delivery.

• Define what success looks like and measure it.

Leadership and collaboration

• Build trusted relationships with business partners, domain product owners, and engineering, and keep them informed and involved.

• Frame choices clearly so partners can make informed decisions, and bring groups to agreement on priorities and trade-offs.

• Follow through on commitments, and close the loop when plans change.

• Work with the platform engineering lead, Scrum Master, experience design, and architecture to shape solutions.

• Communicate product direction, progress, and risk clearly to business and technology leadership.

What Will Our Ideal Candidate Have?

• Bachelor’s degree.
• Six or more years of experience in Agile product management.
• Two years of work experience within the discipline being supported (e.g.: Claim, Risk Control, Technology, Project Management, Production, Application Development, etc.).
• Three years of experience articulating and translating business strategy, product vision, and analysis for a product.
• Product leadership on conversational AI experiences or agentic workflows

• Applying AI beyond the user interface, including integrations and data flows

• Platform product thinking across multiple capabilities and user groups

• Working with technical teams on design trade-offs, guardrails, and production readiness

• Data-informed decisions and outcome measurement

• Insurance distribution, producer licensing, or onboarding experience

What is a Must Have?

• Three years of work experience in related field.
• Three years of experience motivating/influencing teams.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.