Summary written by USA Jobs 24 from JPMorgan Chase's advert and our data on 16,857 current US jobs. How we check every job
At a glance
JPMorgan Chase is hiring a Director - Change Management Lead, HR Data in New York, NY; Columbus, OH +1. It is a full-time role in Data, AI & Analytics, asking for at least 8 years of experience, first listed on November 12. JPMorgan Chase has 248 other openings in the US, 48 of them in New York, NY. Across all employers on USA Jobs 24 there are 381 Data & AI openings in New York, NY today; the typical one asks for 5 years and advertises about $219,000 a year at the midpoint.
How the pay compares
JPMorgan Chase has not published pay for this job, or we could not find it in the advert. Of the 412 data & AI jobs in New York on USA Jobs 24, 83% show pay, and the typical yearly midpoint among them is $214,000. That gives you a fair starting point when the subject comes up. New York has a pay transparency law that requires most employers to give a pay range for jobs there, so it is reasonable to ask the recruiter for it.
Before you apply
- Check it is still open. We found this job on JPMorgan Chase's Oracle Recruiting Cloud site on November 12 and checked it again November 13, 5:17 AM ET. When an employer takes a job down, we remove it at our next daily update.
- Check the location works for you. This role is based in New York, NY (or one of 2 other locations). If you would need to move, ask whether relocation help is offered.
- Match the experience. The advert asks for at least 8 years of experience. If you are a little short, a close match on the skills in the advert can still win an interview.
- Apply only through JPMorgan Chase's own site. Our Apply button goes straight to JPMorgan Chase's Oracle Recruiting Cloud page. If anyone contacts you about this job and asks for money, gift cards or bank details, stop and check it with our scam checker. Read how to spot a fake job offer.
About hiring at JPMorgan Chase
JPMorgan Chase has 249 openings on USA Jobs 24 today across 33 states. Most are in finance & banking (131), software & IT (25) and data & AI (19). The biggest locations are New York, NY (49), Jersey City, NJ (24) and Columbus, OH (23). None of them is fully remote, 19% are open to entry-level candidates and none shows pay. We collect JPMorgan Chase's jobs every day straight from its own careers system (Oracle Recruiting Cloud), never from job boards or agencies.
The employer's advert
This is JPMorgan Chase's own description of the job, copied word for word from its careers site. We have not edited it.
Show the full advert from JPMorgan ChaseHide the advert324 words
Elevate the employee experience by spearheading transformative success strategies and infusing your leadership insights to inspire teams and cultivate lasting customer relationships.
As a Change Management Lead - HR Data in Human Resources, you are one of the leaders driving impact on the HR Product team. You will oversee key initiatives in our employee product portfolio initiatives, drive success metrics, and manage the journey of the product’s adoption, expansion, and retention for some of our global employee population. As a leader in this space, you establish best practices and closely collaborate with a cross-functional team to deliver exceptional experiences.
Job responsibilities
- Develops and executes a comprehensive success strategy through proactive engagement, onboarding, product adoption, expansion, and execution, while considering past and current strategies to identify opportunities for improvement and align with company objectives
- Coaches the team on account meeting best practices including communications, retention, research, and expansion
- Builds and owns the strategy for key success metrics to track customer health, adoption, retention rates, and customer satisfactions (CSAT), and delivers these metrics to leadership
- Takes a customer-first view which ties back to how the product impacts our employees across the globe
Required qualifications, capabilities, and skills
- 8+ years of experience or equivalent expertise in customer success roles in product or technology
- Experience managing customer bases with technology applications and advising teams on best practices
- Proven ability to influence the adoption and retention of our products across a diverse customer base
- Demonstrated prior experience leading a team across highly matrixed and complex organizations while delivering value at scale
- Demonstrated experience leading safe adoption of enterprise-authorized AI capabilities within the work environment at firm scale, including validation practices, data sensitivity considerations, and measurable delivery outcomes
- Experience driving change within organizations and managing stakeholders across multiple stakeholders
Preferred qualifications, capabilities, and skills
- Experience in Human Resources digital product
- Advanced knowledge of the product development life cycle, technical design, and data analytics
- Knowledge of customer consumption and renewal patterns
USA Jobs 24 copied this listing from JPMorgan Chase's official careers site on November 12, 2026 and checked it again November 13, 5:17 AM ET. JPMorgan Chase will never ask you to pay to apply or to buy equipment with a check they send you. If anyone does, it is a scam.
Apply on JPMorgan Chase's site
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