Director, Digital Assets Operations

Fidelity will not provide immigration sponsorship for this position.

Job Description:

Director, Digital Assets Operations

The Role

You will lead the operational delivery of new digital asset products and capabilities, taking complex initiatives from initial requirements through go-live and transition to ongoing operations.

This is a senior execution role. You will independently own major launches, translate product requirements into actionable delivery plans, and bring the right teams together to resolve gaps, manage dependencies, and make decisions. Success requires more than maintaining a project plan. You will need to understand what must be in place for a product to launch, challenge assumptions, and drive work forward when requirements or ownership are unclear.

The role sits within the Digital team in Global Product Solutions (GPS), part of Fidelity Fund and Investment Operations (FFIO). You will work across Product, Technology, FFIO service lines, Risk, Compliance, Legal, Custody, and external providers to ensure new products and capabilities are ready to launch and can be supported after go-live.

Your focus is building and launching new capabilities. You will partner closely with Digital Assets Operations and the relevant service lines to establish clear post-launch ownership, rather than becoming the permanent owner of day-to-day operations.

The Expertise & Skills You Bring

• Bachelor’s degree or equivalent experience; 10 plus years of relevant experience preferred; CAIA, CFA, and/or MBA is a plus
• Experience independently leading complex product launches, cross-functional programs, or operational capability delivery within asset management or financial services
• Understanding of investment and fund operations, including accounting, fund administration, valuation, custody, trading operations, reconciliation, and data flows
• Ability to translate product requirements into operational requirements, delivery plans, and clear responsibilities across teams
• Strong execution skills, including managing dependencies, resolving issues, assessing readiness, and escalating decisions
• Ability to influence without direct authority and build agreement across teams with different priorities
• Sound judgment in ambiguous situations, including knowing when to move work forward and when a risk or decision requires escalation
• Clear communication skills, with the ability to explain complex issues and present practical recommendations to senior stakeholders
• Understanding of digital assets, or the ability to develop that knowledge quickly; familiarity with cryptocurrencies, tokenized products, staking, custody, and wallet structures is preferred

What You’ll Do

Lead Product and Capability Launches

• Independently lead complex digital asset product launches and major capability rollouts
• Translate product objectives into operational requirements, launch scope, milestones, dependencies, and delivery plans
• Coordinate execution across business, technology, service-line, and external-provider workstreams
• Manage multiple priorities while keeping teams focused on the decisions and deliverables needed to launch

Resolve Gaps and Drive Decisions

• Identify operational, technology, data, control, and service-line gaps early
• Work with accountable teams to establish owners and delivery plans for closing those gaps
• Resolve cross-functional issues and escalate risks, tradeoffs, and decisions with clear recommendations
• Provide concise updates on progress, readiness, dependencies, and outstanding decisions

Confirm Readiness and Complete the Handoff

• Coordinate launch readiness across requirements, testing, configuration, procedures, controls, and support arrangements
• Partner with Digital Assets Operations and service lines to confirm post-launch responsibilities, handoffs, and escalation paths
• Surface unresolved readiness issues so launch decisions reflect the remaining risks
• Coordinate the transition into ongoing operations, with clear ownership of outstanding items and an agreed end to launch support

Improve How We Launch

• Develop and improve repeatable launch playbooks, readiness criteria, templates, and governance routines
• Apply lessons from completed launches to improve future delivery
• Contribute launch requirements and practical experience to target-state operating model development

The Team

Global Product Solutions delivers product and program solutions from concept through execution within FFIO. The Digital team helps prepare the organization for new digital investment products and capabilities.

Product Launch Enablement brings together the teams needed to turn product plans into operationally ready launches. We focus on clear requirements, coordinated execution, controlled go-live, and a sustainable handoff to ongoing operations.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

The base salary range for this position is $103,000-211,000 USD per year.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Certifications:

Category:

Investment Operations