Global Reality Services - Governance, Risk, And Technology Analyst - Officer

About the Role

Global Realty Services (GRS) is seeking a highly analytical and detail-oriented Governance, Risk, and Technology Analyst to support technology governance, lease administration, recovery and resolution planning (RRP), workplace technology platforms, portfolio administration, and strategic technology initiatives across the organization.

This role combines responsibilities associated with lease administration, workplace technology management, data governance, operational resilience, and technology innovation. The individual will serve as a key liaison between Real Estate, Finance, Legal, Procurement, Technology, Risk, Compliance, Sustainability, and external service providers to ensure operational excellence, technology effectiveness, regulatory compliance, and continuous improvement across the global real estate portfolio.

The ideal candidate possesses strong analytical skills, enjoys solving complex business problems, is comfortable working with large data sets and technology platforms, and has an interest in evaluating emerging technologies that enhance workplace experiences, portfolio management, operational resilience, and business performance.

Key Responsibilities

Recovery & Resolution Planning (RRP) Support

• Support GRS Recovery & Resolution Planning activities, certifications, evidence collection, attestations, and regulatory deliverables.
• Maintain documentation supporting intercompany service agreements, operational dependencies, critical facilities, and third-party service providers.
• Coordinate updates to RRP documentation resulting from organizational, technology, vendor, or portfolio changes.
• Maintain documentation repositories and audit-ready records supporting resiliency and regulatory requirements.
• Partner with Corporate Risk, Compliance, Legal, Procurement, and Technology teams to support operational resilience programs.

Technology Administration & Governance

• Support administration of workplace technology platforms including lease administration, occupancy management, reservation systems, workplace analytics, smart building technologies and related applications.
• Assist with user provisioning, access management, role assignments, periodic access reviews, and security controls.
• Coordinate system upgrades, enhancement requests, testing activities, releases, and issue resolution efforts. Maintain system documentation, operating procedures, training materials, and support guides.
• Support compliance with technology governance standards including information security, data privacy, audit, access management, SSO, MFA, and application governance requirements.
• Monitor technology performance and coordinate vendor support activities.

Real Estate/Workplace Technology Advancement

• Research emerging technologies in corporate real estate, workplace services, facilities, sustainability, and employee experience. Evaluate workplace technologies, automation, AI, smart building platforms, occupancy sensors, and analytics tools.
• Conduct market research, vendor evaluations, proofs of concept, and technology assessments.
• Develop strategies for sensors, smart buildings, workplace analytics, digital signage, and reservation technologies.
• Support technology demonstrations, RFPs, vendor selection, and recommendations for investment decisions.
• Maintain technology roadmaps and modernization strategies.
• Track technology issues and manage vendor escalations. Maintain deployment inventories and assist with implementation.
• Support user adoption, training, and workplace technology communications.

Lease Administration & Coordination

• Coordinate collection and routing of lease documents, amendments, notices, and real estate agreements and ensure lease documents executed are transferred accurately into lease administration processes and technology platforms.
• Maintain lease records, transaction documentation, and supporting files.
• Support lease abstraction, validation, and data quality management activities.
• Monitor lease and transaction workflows through completion.
• Research lease data and respond to business requests for documentation and reporting.
• Support occupancy, portfolio, and location administration activities.

Transaction & Portfolio Coordination

• Track office openings, lease renewals, extensions, relocations, consolidations, dispositions, and closures.
• Coordinate reporting activities for management, finance, audit, and leadership teams.
• Assist with space utilization, occupancy reporting, and portfolio analytics initiatives.

Data Governance & Analytics

• Support data quality management and governance activities across real estate and workplace technology platforms.
• Validate lease, occupancy, project and portfolio data.
• Produce recurring and ad hoc reports for management and business stakeholders.
• Assist with development of dashboards, scorecards, KPIs, and executive reporting.
• Identify data inconsistencies and recommend process improvements.

Vendor Management & Procurement Support

• Manage vendor onboarding, procurement activities, contract administration, and third-party service provider relationships across technology, facilities, and real estate operations.
• Administer contracts, purchase orders, statements of work, renewals, vendor obligations, and supporting documentation to ensure compliance and operational efficiency.
• Partner with vendors, Procurement, Accounts Payable, and business stakeholders to resolve issues, review invoices, support Third Party Risk Management (TPRM) requirements, and strengthen vendor governance practices.

Compliance, Audit & Risk Support

• Organize and maintain documentation supporting audits, regulatory reviews, and internal control testing.
• Support control validation, evidence collection, issue management, and remediation tracking.
• Participate in compliance and governance initiatives supporting Global Realty Services operations.

Qualifications

• Bachelor's degree or equivalent experience in Business, Risk Management, Information Systems, Finance, Real Estate, or a related field.
• 5+ years managing and executing lease administration, workplace management, governance, risk, compliance, audit, vendor management, technology operations, or project delivery activities.
• Exposure to commercial lease documentation and portfolio management, with a demonstrated ability to support and coordinate cross-functional initiatives.
• Working knowledge of operational resilience, business continuity, risk management, recovery and resolution planning (RRP), or regulatory compliance frameworks.
• Familiarity with workplace technology platforms, occupancy management solutions, workplace analytics, or smart building technologies.
• Knowledge of vendor governance, procurement, outsourcing, or third-party risk management (TPRM) activities.
• Strong Microsoft 365 skills; experience with SharePoint, Power BI, governance platforms, or real estate technology solutions is an advantage.
• Experience in financial services, corporate real estate, or outsourced service environments preferred.

Core Competencies

• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities and deliver results in a dynamic environment.
• Collaborative, proactive, and focused on continuous improvement.
• Experience managing and analyzing large datasets.
• Excellent written and verbal communication skills.
• Strong attention to detail and process discipline.

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

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We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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