Summary written by USA Jobs 24 from Amazon's advert and our data on 16,852 current US jobs. How we check every job
At a glance
Amazon is hiring a IT Support Associate II, OTS in Phoenix, AZ. It is a full-time role in Software & IT, asking for at least 1 year of experience, first listed on November 12. The description mentions Linux, Networking and AWS. Amazon has 501 other openings in the US, 3 of them in Phoenix, AZ. Across all employers on USA Jobs 24 there are 27 Software & IT openings in Phoenix, AZ today; the typical one asks for 5 years and advertises about $170,000 a year at the midpoint.
How the pay compares
Amazon has not published pay for this job, or we could not find it in the advert. Of the 81 software & IT jobs in Arizona on USA Jobs 24, 81% show pay, and the typical yearly midpoint among them is $156,000. That gives you a fair starting point when the subject comes up.
Skills in this advert
How often each skill named in this advert appears across the 4,469 software & IT jobs we list today. AWS is the most widely requested (20% of jobs), while Networking is the least common (5%). Widely requested skills are what employers expect as a baseline; rarer ones show what is special about this job.
Paste your resume and this advert into our resume match tool to see which of these words your resume already covers.
Before you apply
- Check it is still open. We found this job on Amazon's Amazon Jobs site on November 12 and checked it again November 12, 5:17 AM ET. When an employer takes a job down, we remove it at our next daily update.
- Check the location works for you. This role is based in Phoenix, AZ. If you would need to move, ask whether relocation help is offered.
- Entry-level friendly. The advert is open to people early in their career. Our guide to entry-level jobs covers what to put on a first resume.
- Tailor your resume. Use the advert's own words, such as Linux, Networking and AWS, wherever they are true for you. Our resume guide shows how.
- Apply only through Amazon's own site. Our Apply button goes straight to Amazon's Amazon Jobs page. If anyone contacts you about this job and asks for money, gift cards or bank details, stop and check it with our scam checker. Read how to spot a fake job offer.
About hiring at Amazon
Amazon has 502 openings on USA Jobs 24 today across 35 states. Most are in software & IT (189), data & AI (81) and operations (68). The biggest locations are Seattle, WA (97), Redmond, WA (41) and Austin, TX (32). 1% of them are remote, 12% are open to entry-level candidates and 4% show pay. We collect Amazon's jobs every day straight from its own careers system (Amazon Jobs), never from job boards or agencies.
The employer's advert
This is Amazon's own description of the job, copied word for word from its careers site. We have not edited it.
Show the full advert from AmazonHide the advert514 words
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take
on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.
Key job responsibilities
Responsibilities include, but are not limited to:
- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Traveling within your local or regional area to support our customers.
Basic qualifications
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
Preferred qualifications
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, AZ, Phoenix - 27.64 - 37.74 USD hourly
USA Jobs 24 copied this listing from Amazon's official careers site on November 12, 2026 and checked it again November 12, 5:17 AM ET. Amazon will never ask you to pay to apply or to buy equipment with a check they send you. If anyone does, it is a scam.
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