Lead Product Manager

About this role:

The Wealth & Investment Management (WIM) Chief Product Office (CPO) is seeking a Lead Product Manager to serve as the Platform Reliability and Incident Management lead for the firm's advisory, trading, portfolio management, and client-facing platforms. This senior individual contributor role will establish and lead the operational reliability framework across critical wealth management platforms, serving as the business authority during major production incidents and driving end-to-end incident management, root cause remediation, and platform resiliency efforts. Responsibilities include governance of incident management processes, executive stakeholder communications during critical events, platform health reporting, resiliency testing, and oversight of corrective action execution. This position supports ongoing efforts to improve platform reliability, operational resilience, regulatory readiness, client experience, and risk management across the WIM product portfolio.

In this role, you will:

• Lead the end-to-end incident management lifecycle, serving as the incident commander during high-severity production events and coordinating cross-functional teams to drive timely resolution, recovery, and stakeholder communications
• Establish and govern incident management processes, including escalation protocols, severity classifications, executive communications, and reporting
• Drive root cause analysis and corrective actions to improve platform stability, reduce operational risk, and strengthen resilience
• Develop and monitor platform reliability metrics, trends, risks, and remediation progress to provide executive visibility into platform health
• Partner across Product, Technology, Operations, Risk, Compliance, and third-party vendors to improve platform reliability, performance, and disaster recovery readiness
• Influence cross-functional teams and stakeholders to prioritize remediation efforts and deliver reliability and resiliency outcomes without direct reporting authority

Required Qualifications:

• 5+ years of Product Management, product development, strategic planning, process management, change delivery experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 6+ years of experience in platform reliability, incident management, production support, operational resilience, or related disciplines supporting critical business platforms
• Experience leading high-severity production incidents and coordinating cross-functional response, recovery, and remediation efforts
• Experience providing executive communications during major incidents and translating technical issues into business, client, operational, and risk impacts
• Experience establishing reliability objectives, resiliency practices, disaster recovery testing, or operational readiness programs for critical business platforms
• Strong ability to influence stakeholders and drive outcomes across Product, Technology, Operations, Risk, Compliance, and vendor organizations without direct reporting authority
• Strong analytical, problem-solving, and decision-making skills, with the ability to operate effectively in high-pressure environments

Job Expectations:

• Hybrid work Schedule
• This position is subject to FINRA background screening requirements. Candidates must successfully complete and pass a background check prior to hire. In accordance with FINRA rules, individuals who are subject to statutory disqualification are not eligible to be associated with a FINRA-registered broker-dealer. Successful candidates must also meet and comply with ongoing regulatory obligations, which include periodic screening and mandatory reporting of certain incidents.
• Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process
• This position is not eligible for Visa sponsorship

Job Location:

• Charlotte, NC

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

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