Lead Technical Program Manager

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager at JPMorgan Chase within the Commercial and Investment Bank – Healthcare Payments Group, you will drive the successful delivery of complex technology projects and programs that will help reach business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities

• Drive enterprise project management initiatives, coordinating and delivering programs that span multiple organizations and business units
• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Oversee identity and access management, data quality, and data retention and destruction
• Lead partner teams in disaster recovery, security, and vulnerability management efforts
• Promote reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards
• Coordinate with stakeholders to ensure application stability, resiliency, and compliance with firm policies
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Experience in enterprise project management, driving initiatives across multiple organizations
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Technical exposure in technology resiliency, governance, risk and compliance, asset management, vulnerability management, incident and event management, development, operations, strategy, security operations, data protection, and identity and access management
• Ability to distill broad guidance into actionable tasks and navigate complex processes
• Demonstrated leadership across organizational boundaries and demonstrates control orientation, communication, presentation, negotiation, and collaboration skills
• Ability to build rapport and exercise authority in a collaborative environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities

Preferred qualifications, capabilities, and skills

• Experience supporting a mix of SaaS and internally developed applications
• Experience architecting IT solutions, including hands-on involvement in solution design and implementation
• Familiarity with healthcare payments or financial technology environments
• Proven ability to manage workload priorities in a fast-paced, priority-driven environment
• Experience with vendor management and cross-functional collaboration
• Advanced skills in process documentation and operational excellence