Payment Network Governance Product Delivery Manager - Vice President

Shape the future of JPMC’s relationship with the Payment Networks (Visa, Mastercard, etc) while crafting a strong control environment to minimize operational and financial risk. Lead end-to-end control processes, drive control automation efforts, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager for Governance in the Payment Network Office (PNO), you work to enhance and optimize how controls are managed. As a key member of the team, you identify how to improve current controls and procedures, establish and manage metrics, and provide ongoing advise across the PNO. You support audit and risk management activities, control documentation, reporting, and ongoing stakeholder engagement. This position proactively manages risks, maintains governance standards, and supports regulatory and audit expectations.

Job responsibilities

• Define, execute, and oversee key operational and financial controls supporting PNO activities and network relationships; ensure controls are consistently performed, evidenced, and maintained to required standards.
• Design and enhance the PNO control environment, including control rationalization, procedure updates, documentation improvements, and governance operating rhythms.
• Proactively identify control gaps and emerging risks across the payments lifecycle; perform root cause analysis and drive timely remediation to prevent broader operational impacts.
• Establish, monitor, and report PNO governance metrics/KPIs (e.g., control health, issue/action plan status, audit request status) and provide insights to support risk-based prioritization and decision-making.
• Lead audit and exam readiness activities for PNO, including evidence collection and validation, response coordination, deliverable tracking, and maintaining audit-ready artifacts (control narratives, procedures, process flows, evidence standards).
• Own end-to-end Issue and Action Plan management impacting PNO, including intake, documentation discipline, ownership alignment, milestone tracking, status reporting, and closure evidence.
• Drive control automation and efficiency improvements, including opportunities to reduce manual effort, improve monitoring, strengthen data quality, and standardize evidence collection.
• Engage and influence cross-functional partners (Risk, Compliance, Finance, Operations, Product, Technology, Audit) to align on control requirements and embed governance expectations into initiatives and ongoing operations.

• Contribute to a culture of strong risk management, continuous improvement, and accountability across PNO programs.

Required qualifications, capabilities, and skills

• 5+ years of experience in governance, controls, audit, operational risk, or risk management within financial services and payments.
• Knowledge of payments and/or payment network operating models and lifecycle risks (e.g., network requirements, settlement/reconciliation, disputes/chargebacks, operational processing).
• Familiarity with risk and control frameworks and governance forums typical within large financial institutions.
• Demonstrated ability to operate in a blended role spanning control execution and control design/oversight, including ownership of control documentation and governance routines.
• Strong analytical and problem-solving skills with the ability to translate complex processes into risks, controls, and actionable remediation plans.

• Strong written and verbal communication skills; ability to influence across teams and levels with limited direct authority.

Preferred qualifications, capabilities, and skills

• Experience with control automation, metrics development, and data-driven monitoring/reporting.
• Audit readiness experience, including evidence collection/validation, documentation discipline, and stakeholder coordination under deadlines.
• Proven experience managing Issues and Action Plans end-to-end, with strong tracking, reporting, and closure rigor.