Summary written by USA Jobs 24 from ServiceNow's advert and our data on 16,898 current US jobs. How we check every job
At a glance
ServiceNow is hiring a Principal Customer Success Manager in Philadelphia, PA. It is a full-time fully remote role in Customer Success & Support, asking for at least 8 years of experience, first listed on November 11. The advertised pay is $137,501–$180,950 a year. The description mentions Python. ServiceNow has 99 other openings in the US, 1 of them in Philadelphia, PA.
How the pay compares
ServiceNow advertises $137,501 to $180,950 a year, a midpoint of $159,226 a year. Where an offer lands in a range usually depends on experience and on the exact location. That is higher than about 67% of the 100 customer service jobs across the US that publish a yearly rate on USA Jobs 24, where the typical midpoint is $130,000 a year. To see roughly what this leaves after federal and Pennsylvania tax, try our take-home pay calculator.
Skills in this advert
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Before you apply
- Check it is still open. We found this job on ServiceNow's SmartRecruiters site on November 11 and checked it again November 11, 5:17 AM ET. When an employer takes a job down, we remove it at our next daily update.
- Check where you can work from. This job is listed as remote. Many US employers can only hire remote staff in states where they run payroll, so look for a list of states in the advert below.
- Match the experience. The advert asks for at least 8 years of experience. If you are a little short, a close match on the skills in the advert can still win an interview.
- Tailor your resume. Use the advert's own words, such as Python, wherever they are true for you. Our resume guide shows how.
- Know your number. Decide the lowest offer you would accept before the first call. Our salary negotiation guide explains how to ask for more.
- Apply only through ServiceNow's own site. Our Apply button goes straight to ServiceNow's SmartRecruiters page. If anyone contacts you about this job and asks for money, gift cards or bank details, stop and check it with our scam checker. Read how to spot a fake job offer.
About hiring at ServiceNow
ServiceNow has 100 openings on USA Jobs 24 today across 14 states. Most are in sales & BD (38), software & IT (22) and data & AI (19). The biggest locations are Santa Clara, CA (16), San Diego, CA (15) and Austin, TX (10). 67% of them are remote, 1% are open to entry-level candidates and 75% show pay. We collect ServiceNow's jobs every day straight from its own careers system (SmartRecruiters), never from job boards or agencies.
The employer's advert
This is ServiceNow's own description of the job, copied word for word from its careers site. We have not edited it.
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Job Description
What you get to do in this role:
We are looking for a PrincipalTechnical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.
We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we’re looking for individuals who are passionate about making customers successful.
Responsibilities:
Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
Understand customer use cases and provide recommendations to improve security posture and platform utilization.
Build and maintain trusted relationships with technical stakeholders and decision-makers.
Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
Ensure deployment and configuration align with key business use cases and are delivered on schedule.
Stay current on third-party integrations and how they interact with Armis within customer environments.
Serve as a subject matter expert in your area of technical proficiency.
Partner with Product, Engineering, Support, and Sales teams to drive account success.
Qualifications
To be successful in this role you have:
Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
8+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
5+ years experience in network engineering, architecture, support, or design.
5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
Strong communication and presentation skills across technical and executive audiences.
3+ years experience in IT, security, healthcare tech, or similar environments.
Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.
Bonus Points:
Knowledge of healthcare/ICT devices, manufacturers, or applications.
Experience securing IT, IoT, or healthcare systems.
Familiarity with scripting languages (Python preferred).
Ability to travel up to 20–25% per quarter.
For positions in this location, we offer a base pay of $ 137,501 - $180,950 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
USA Jobs 24 copied this listing from ServiceNow's official careers site on November 11, 2026 and checked it again November 11, 5:17 AM ET. ServiceNow will never ask you to pay to apply or to buy equipment with a check they send you. If anyone does, it is a scam.
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