Principal Program Manager - Strategic Customers Engineering

Join Oracle Cloud Infrastructure (OCI) to lead operational excellence programs supporting our strategic customers. Within Strategic Customers Engineering, you will partner with engineering, operations, and customer-facing teams to strengthen service quality, reliability, and customer trust.

You will shape how we learn from service incidents, communicate technical findings, and deliver lasting improvements. Your responsibilities include driving timely, high-quality root cause analyses and ensuring corrective and preventive improvements reach implementation and validation.

This role combines strategic leadership with hands-on execution. We seek someone with deep systems knowledge, sound technical judgment, exceptional attention to detail, and the ability to influence senior leaders across organizational boundaries.

This is an in-office position and not open to remote at this time.

Responsibilities

• Shape strategy: Define and lead operational excellence programs aligned with customer needs and OCI’s reliability objectives.
• Strengthen incident learning: Establish standards for timely, accurate root cause analyses and clear customer communication, ensuring technical findings are supported by evidence.
• Drive reliability improvements: Establish accountability for corrective and preventive actions, remove barriers, and partner with engineering to validate outcomes.
• Influence decisions: Advise senior stakeholders, resolve competing priorities, and balance customer impact, technical constraints, resources, and long-term goals.
• Lead execution: Define scope, milestones, dependencies, and resource needs; anticipate risks and drive commitments through delivery and adoption.
• Measure and scale: Establish performance measures, identify recurring issues, and lead improvements to processes, tooling, and reporting automation.
• Build capability: Mentor program managers and cross-functional teams, establish shared practices, and drive adoption across organizations.

Required Qualifications

• 8+ years of experience leading large-scale technical programs, development or implementation projects, or complex cross-functional initiatives from conception to delivery.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, Engineering, or a related field, or equivalent practical experience.

• Demonstrated success leading complex technical programs across multiple organizations.

• Experience improving operational performance, service quality, or reliability in large-scale production environments.

• Cloud or distributed systems knowledge sufficient to assess risks, challenge assumptions, and engage engineers and architects.

• Experience delivering measurable outcomes through incident analysis, problem management, or continuous improvement.

• Ability to influence senior leaders and secure commitments without direct authority.

• Strong analytical skills, attention to detail, judgment, and follow-through.

• Excellent communication skills with technical, customer, and executive audiences.

Preferred Qualifications

• Master's degree or doctorate in Computer Science, Information Technology, Business Administration, Engineering, or a related field.

• Enterprise customer experience in cloud operations or reliability.

• Familiarity with site reliability engineering (SRE), incident management, and change management.

• Experience scaling operational standards and automation.

• Knowledge of GPU infrastructure, AI workloads, or high-performance computing.

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $91,000 to $209,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.