Principal Solutions Architect | DX

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DX'sSolutions Engineering Team at Atlassian is seeking a highly skilled and passionate Solutions Architect to be a key driver in the successful adoption and long-term growth of the DX product (getdx.com). You will serve as the technical authority for our customers after the sale, dedicated to solving our Enterprise customers' most complex implementation challenges and ensuring they realize maximum value from our solutions.

Responsibilities

• Lead Technical Implementation: Partner closely with Customer Success Managers to drive and lead all technical aspects of the post-sales lifecycle, including onboarding, complex integrations, and system architecture, ensuring a seamless transition from evaluation to production.

• Architecture and Strategy: Lead technical deep-dive sessions to understand a customer’s long-term engineering goals, mapping the DX platform into their existing workflows and organizational structures.

• Custom Solution Engineering: Design and build tailored technical solutions—often creating integrations or workflows that don't yet exist—to connect the DX APIs with complex client environments and satisfy unique business requirements.

• Consultative Implementation: Ask thoughtful, detailed questions to navigate the nuances of a customer’s engineering processes, branching strategies, and deployment pipelines to ensure the platform is configured for optimal performance.

• Trusted Advisory: Act as the technical "North Star" for Enterprise clients, providing strategic guidance on best practices for developer experience (DX) analytics, deployment methodologies, and cultural transformation.

• Feedback Loop: Capture and synthesize technical feedback and friction points from active customers to collaborate closely with the Product and Engineering teams, directly informing the product roadmap and feature enhancements.

Qualifications

Technical Leadership & Craft:

• 10+ years of experience in technical consulting, solutions architecture, or engineering leadership, with a focus on large scale Enterprise environments.

• Deep understanding of the SDLC: Extensive experience with CI/CD pipelines, deployment workflows, and branching strategies. You should be able to speak fluently about how engineering teams build and ship code.

• Data-Driven Architecture: Proficiency in SQL (Postgres preferred) and experience leveraging data for analytical solutioning. You can help customers turn raw engineering data into actionable insights.

• Technical Breadth: Exposure to programming (Ruby/Rails or Python) and a solid understanding of APIs and RESTful services to build custom integrations between DX and complex client environments.

• Version Control Expertise: Advanced knowledge of Git and GitHub/GitLab/Bitbucket workflows, including how to measure and optimize developer flow within these tools.

Strategic Advisory & Consultative Skills:

• Executive Presence: Proven track record of acting as a "North Star" for technical leaders (CTOs, VP Eng, DevOps Directors), leading high stakes workshops and translating complex technical metrics into business value.

• AI & Productivity Strategy: Ability to guide customers on measuring the ROI of AI investments. You should understand how AI agents (like Claude, Cursor, or Devin) impact engineering velocity and how to benchmark that impact using the DX platform.

• Change Management: Experience driving cultural transformation within engineering organizations, helping teams move from "gut feel" to data informed decision making.

• Complex Problem Solving: A knack for designing tailored technical solutions—often creating workflows that don't yet exist—to connect DX APIs with unique, multi-threaded enterprise environments.

Operational Excellence:

• High Leverage Impact: Ability to manage technical delivery across multiple Enterprise implementations simultaneously while creating reusable blueprints and reference architectures that the broader field can leverage.

• Collaborative Feedback Loop: Strong ability to synthesize technical friction points from customers and partner with Product and Engineering teams to directly influence the DX roadmap.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

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