Product Delivery Manager - Loan Accounting Structured

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Wholesale Lending Services, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

In this Vice President, Product Manager role, you will drive end-to-end delivery across a highly integrated, mission-critical loan servicing platform, partnering with Business stakeholders, Operations, Technology, and risk and control partners to deliver well-controlled outcomes. You will use data and operational insights to improve delivery performance, manage dependencies and risks, support adoption and readiness, and help the team responsibly apply approved artificial intelligence and automation capabilities to streamline execution and decision-making.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Partners with cross-functional teams, including Business stakeholders, Operations, Technology, and risk and control partners, to translate customer, operational, and platform needs into clear delivery plans aligned to strategic priorities
• Manages vendor relationships as applicable, including alignment on delivery timelines, dependencies, operational readiness, and service outcomes
• Uses data analytics, product metrics, and operational insights to identify trends, measure delivery performance, assess risks, and recommend improvements that enhance product outcomes and customer experience
• Applies structured problem-solving to evaluate complex delivery challenges, synthesize inputs across stakeholders, and drive practical, well-controlled solutions
• Drives process consistency by partnering across Operations teams to implement standardized best practices as processes and technologies evolve
• Engages senior stakeholders with regular updates on progress, risks, decisions needed, and delivery performance, and facilitates timely resolution of issues and conflicts
• Explores and applies approved artificial intelligence and automation capabilities to streamline delivery workflows, accelerate analysis, and improve decision-making, while sharing learnings to raise team fluency
• Builds an inclusive culture of continuous learning by mentoring others, delegating effectively, and strengthening delivery and execution capabilities across the team
  

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Strong analytical and problem-solving skills, including demonstrated data literacy and the ability to translate metrics into actionable recommendations
• Proven ability to manage complex dependencies, risks, and competing priorities while maintaining disciplined execution in a controlled environment
• Strong communication and stakeholder management skills, with the ability to influence across functions and levels and provide clear executive-level updates; experience resolving conflict by facilitating alignment and balanced outcomes through partnership and negotiation
• Experience partnering effectively across Business stakeholders, Operations, Technology, and risk and control functions to deliver outcomes in a regulated environment
• Strong technology proficiency, with the ability to leverage digital tools to analyze information, communicate effectively, and execute against deliverables
• Comfort operating in ambiguity, breaking down complex and undefined problems, and driving toward practical solutions
• Direct experience in syndicated loan servicing and or with the Loan IQ lending platform

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Experience supporting highly integrated platforms with real time and batch interfaces, operational workflows, controls, and regulatory requirements
• Familiarity with automation, artificial intelligence enabled productivity tools, and reporting dashboards used to improve delivery execution and operational performance
• Ability to apply strategic and systems level thinking to evaluate delivery impacts across business processes, technology platforms, and customer experience
• Demonstrated learning agility, including quickly ramping on new domains, tools, or technologies and applying them to deliver measurable outcomes
• Proven track record of translating evolving artificial intelligence capabilities into practical workflows using sound judgment, strong data literacy, and appropriate controls