Product Portfolio Operations Manager - Operating Model Enablement

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.

As a Product Portfolio Operations Manager in Operating Model Enablement within the Chief Technology Office, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line.

Job responsibilities

• Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
• Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
• Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
• Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
• Operates as an internal consulting partner, influencing and enabling product line and portfolio leaders while portfolio ownership and accountability remain with those leaders
• Supports portfolio management and governance processes, including strategic intent, prioritization, and quarterly product line reviews
• Partners with senior technology leaders and cross-functional stakeholders to translate strategic priorities into coordinated actions and drive alignment without direct authority
• Applies systems thinking, data analysis, and visualization to synthesize complex information and provide actionable insights that support portfolio decision-making
• Supports change management efforts by helping stakeholders navigate evolving operating models, priorities, and ways of working

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in program management or performance optimization
• Proven ability to manage and implement operational effectiveness initiatives
• Proven ability to operate within the product development life cycle and agile methodologies
• Strong planning and organizational skills with experience managing complex programs or projects across multiple stakeholders
• Demonstrated systems thinking and problem-solving skills with the ability to evaluate complex, interconnected business and technology challenges
• Experience using data analytics and visualization to develop insights and support strategic decision-making
• Strong communication and influencing skills with the ability to engage senior leaders and drive alignment without direct authority
• Technical acumen and the ability to understand and communicate within complex global technology environments

Preferred qualifications, capabilities, and skills

• Understanding of financial fundamentals, including financial and resource considerations within portfolio or product environments
• Experience supporting portfolio management, governance, operating model, or organizational change initiatives

• Experience applying change management practices in complex organizations