Summary written by USA Jobs 24 from ServiceNow's advert and our data on 17,030 current US jobs. How we check every job
At a glance
ServiceNow is hiring a Senior Customer Success Executive-ServiceNow in Kirkland, WA. It is a full-time fully remote role in Software & IT, asking for at least 10 years of experience, first listed on November 3. The advertised pay is $165,500–$289,600 a year. ServiceNow has 99 other openings in the US, 3 of them in Kirkland, WA. Across all employers on USA Jobs 24 there are 5 Software & IT openings in Kirkland, WA today; the typical one asks for 12 years and advertises about $277,000 a year at the midpoint.
How the pay compares
ServiceNow advertises $165,500 to $289,600 a year, a midpoint of $227,550 a year. Where an offer lands in a range usually depends on experience and on the exact location. That is higher than about 66% of the 409 software & IT jobs in Washington that publish a yearly rate on USA Jobs 24, where the typical midpoint is $209,000 a year. To see roughly what this leaves after federal and Washington tax, try our take-home pay calculator.
Before you apply
- Check it is still open. We found this job on ServiceNow's SmartRecruiters site on November 3 and checked it again November 4, 5:17 AM ET. When an employer takes a job down, we remove it at our next daily update.
- Check where you can work from. This job is listed as remote. Many US employers can only hire remote staff in states where they run payroll, so look for a list of states in the advert below.
- Match the experience. The advert asks for at least 10 years of experience. If you are a little short, a close match on the skills in the advert can still win an interview.
- Know your number. Decide the lowest offer you would accept before the first call. Our salary negotiation guide explains how to ask for more.
- Apply only through ServiceNow's own site. Our Apply button goes straight to ServiceNow's SmartRecruiters page. If anyone contacts you about this job and asks for money, gift cards or bank details, stop and check it with our scam checker. Read how to spot a fake job offer.
About hiring at ServiceNow
ServiceNow has 100 openings on USA Jobs 24 today across 15 states. Most are in software & IT (35), sales & BD (18) and data & AI (17). The biggest locations are Santa Clara, CA (28), San Diego, CA (22) and Mountain View, CA (10). 44% of them are remote, 5% are open to entry-level candidates and 82% show pay. We collect ServiceNow's jobs every day straight from its own careers system (SmartRecruiters), never from job boards or agencies.
The employer's advert
This is ServiceNow's own description of the job, copied word for word from its careers site. We have not edited it.
Show the full advert from ServiceNowHide the advert1,141 words
Job Description
As a trusted C-Suite / executive level advisor on ServiceNow offerings, the Senior Customer Success Executive owns the post-sale customer relationship, aiming to increase customer satisfaction and drive retention through Impact delivery. Senior CSEs are experienced individuals who bring a consultative, problem-solving approach to partnering with senior customer stakeholders to derive value from our platforms. They demonstrate a strong understanding of customer’s industry and specific business strategies, driving alignment between these factors and what ServiceNow can offer to enable better business outcomes for their customers. This role drives business transformation by maximizing the long-term strategic value of ServiceNow and ensuring that every aspect of the customer’s platform and capability are ready for expansion.
They provide strategic direction and mentorship to both customers and ServiceNow teams managing complex, multi-workstream programs. They play a pivotal role in resolving escalations and mitigating risks, ensuring adoption and usage is maintained at healthy levels. Senior CSEs focus on ensuring the customer recognizes the value of the ServiceNow Platform at all levels and stages, facilitating a smooth path to both renewal and up- and cross-sell.
Overall, Senior CSEs are responsible for fostering the relationship with C-suite level stakeholders in a smaller number of strategically important Impact accounts, with the aim of increasing customer satisfaction and driving retention and upgrades, where applicable.
Job Responsibilities:
- Lead high-complexity transformations in our largest and most strategic customers, ensuring all ServiceNow Customer Excellence roles align and deliver in accordance with governance frameworks, customer objectives, and organizational priorities; ultimately chaperoning Impact value management and demonstrating strategic oversight.
- Proactively identify professional services pipeline opportunities through product capabilities road mapping, value blueprints and adoption analysis, providing pre-sales support for funnel opportunities as requested.
- Partner with Impact team members (e.g., Customer Success Managers) leveraging the joint visibility of customer insights to create executive-ready narratives.
- Work with senior executives to shape and influence customer organizational strategy by identifying emerging trends, refining best practices, and aligning delivery approaches with evolving market demands, and providing industry-specific thought leadership.
- Drive operational consistency and excellence by standardizing delivery methodologies and ensuring adherence to governance and quality standards, interfacing with Delivery as required.
- Establish relationships with ServiceNow leaders, advocating for product evolution based on customer insights, and mentoring other Customer Success resources on transformation best practices.
- Identify areas of risk and take steps to prevent customer or revenue churn.
- Work closely with Sales Teams to define and execute product adoption and customer retention plans.
- Provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models and ensure adherence.
- Help the customer identify incidents where contractual SLAs were missed and take necessary action.
- Improve overall customer satisfaction, as well as the satisfaction of their internal customers.
Qualifications
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Significant experience collaborating with senior IT and business leaders, with a track record of successfully translating corporate strategy/objectives with the applied use of ServiceNow technology in the context of the client’s environment.
- PMP preferred; project management experience required.
- ServiceNow experience is required
- Minimum 10+ years in client-facing roles with a focus on account management, consulting, or transformation leadership. Experience in executive-level leadership roles, with a proven track record of influencing senior stakeholders and driving strategic outcomes, is strongly preferred.
- Experience in any of the following critical subject areas, with a demonstrated history delivering consulting services:
- IT Strategy and Planning
- IT Operations and Management
- Human Resources
- Security Operations
- Customer Service Management
- IT Processes
- IT Governance
- IT Portfolio, Program and Project Management
- IT Project Delivery (SDLC)
- Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership.
- Independently leverages AI to optimize workflows, tailor customer solutions, and inform strategic decisions.
- Articulates AI system design, ethical implications, and platform use cases clearly, guiding peers and stakeholders in responsible, value-driven AI adoption.
For positions in this location, we offer a base pay of $165,500 - $289,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
USA Jobs 24 copied this listing from ServiceNow's official careers site on November 3, 2026 and checked it again November 4, 5:17 AM ET. ServiceNow will never ask you to pay to apply or to buy equipment with a check they send you. If anyone does, it is a scam.
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