Senior Data Product & Governance Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

Product Managers at U.S. Bank are customer obsessed in driving product planning, visioning, development, management, and customer experience to deliver on our human + digital product strategy and staying one step ahead of evolving economic, technological, and customer needs.

Primary Responsibilities

PRODUCT P&L

• Drive product profitability and performance, managing short- and long-term outcomes of product portfolio including connection to roadmap, objectives, key results, and strategic investments.

PRODUCT STRATEGY, VISION, AND PLANNING

• Pull from market and competitive insights, unmet customer needs, and internal business priorities to help shape the product vision (target customer segments, markets, channels, go to market approach, and value propositions).
• Aligns this strategic vision with cross-functional stakeholders to shape product roadmap, investment areas and success measures.
• Has technical know-how, understand the product technical architecture and understand the economics of technical investments.

PERFORMANCE MEASUREMENT AND OPTIMIZATION

• Develop, analyze, monitor, and report on performance metrics from internal and external sources to identify key trends and opportunities for continuous improvement.
• Utilize performance metrics to drive towards progress on identified strategies and initiatives.
• Influence and drive alignment across functions, channels, and lines of business to set product strategy, manage performance, and optimize execution.

PRODUCT DEVELOPMENT

• Drive product development and actively engage cross-functional stakeholders to enable faster speed to market and maximize return on spend in decision making for the product roadmap (e.g., issue resolution, MVP definition, ongoing prioritization).
• Prioritize resources across developing new products and reimagining existing products.

CHANNEL ALIGNMENT AND MANAGEMENT

• Gather competitive, customer, market, and internal business priorities to assess the performance of our product portfolios in each segment and develop solutions that drive growth and performance across digital and human channels.
• Collaborate across channels to define and deliver product performance goals (e.g., revenue, customer experience, etc.).

CUSTOMER EXPERIENCE RESEARCH, INSIGHT AND EXECUTION

• Identify initial and ongoing product-market fit by communicating and incorporating customer/user needs, competitive landscape, business objectives, the bank's strategic advantage and economic environment to enhance new or existing products.
• Demonstrate deep understanding of target customer through internal/external research (e.g., creation of personas, story maps, product chartering/mapping experience).

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Typically has ten or more years of related work experience

Preferred Requirements

• Track record of driving large multi-discipline, multi-level teams to deliver exceptional results in a large, complex, matrixed organization
• Experience managing cross functional areas with direct / indirect reports
• Demonstrated experience in driving relationship growth
• Knowledge of strategic direction and practical / conceptual grounding in the function
• Deep knowledge of industry and competitor products / services
• Strong influencing, coaching, mentoring skills
• High level of Executive Presence
• Proven success in building trust-based relationships with peers and key stakeholders

*This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $126,820.00 - $149,200.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.