Senior Operations Specialist, Order Management

Build our future together:

At Regeneron, we use science and innovation to develop life-changing medicines for people with serious diseases. We are seeking a Senior Supply Operations Specialist to join our IOPS Supply Chain team, managing the receipt and fulfillment of Clinical and Commercial product orders while ensuring timely patient access to our medicines. In this role, you will facilitate batch disposition, manage tolling relationships with external partners, and coordinate cross-functionally to track and deliver orders — while collaborating with Supply Chain, Manufacturing, Quality, Finance, and CMO teams. This position offers the opportunity to contribute to a fast-growing, science-driven organization making a meaningful difference to patients worldwide.

When & where:

• Location: Troy, New York
• Work model: Monday - Friday 8am - 4:30pm onsite

Discover your role:

• Facilitate the site batch disposition process, participate in functional batch disposition meetings, and drive batch-impacting events toward closure to ensure timely disposition of internal and external batches
• Act as the key point of contact for tolling relationships with external partners, implementing Regeneron’s toll manufacturing processes and maintaining business relationships to ensure efficient product delivery against required schedules
• Manage PO and order ticket acknowledgment and acceptance processes within agreed timelines; monitor key milestones, identify risks, and coordinate cross-functional mitigation plans to maintain timelines and minimize delays
• Work closely with cross-functional teams including Supply Chain, DP Manufacturing, CMC-PM, Pack and Label, Finance, Tax, Quality, and Warehouse and Logistics to track and execute incoming customer orders
• Establish and manage key business intelligence reports to accurately communicate order status from receipt through implementation; facilitate meetings with customers and stakeholders to review pipeline status
• Enable continuous cross-site alignment between Rensselaer and Raheen, conducting gap analyses and driving actions to remove identified misalignments
• Ensure effective, accurate, and timely communication of order status, constraints, and mitigation plans to internal functional areas; report risks and follow proper escalation paths as necessary

This role requires:

• Bachelor’s degree in Business, Supply Chain Management, or a Science discipline and 5+ years of Supply Chain Management experience; level determined based on qualifications
• Pharmaceutical or biotechnology experience a plus; Master’s degree a plus
• Proficiency in MS Office, Excel, Oracle, PowerPoint, and Access Database; Lean/Continuous Improvement knowledge and APICS certification a plus

Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We are committed to building a workplace with an inclusive culture. Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, sexual orientation, gender identity or expression, gender reassignment, marital or civil partnership status, civil status, pregnancy or parental status, age, disability, nationality, citizenship status, ethnic or national origin, membership of the Traveler community, familial status, genetic information, military or veteran status, or any other characteristic protected under applicable law. Where required, we will provide reasonable accommodation to applicants with known disabilities or chronic illnesses during the recruitment process, unless such accommodation would impose undue hardship.

Where necessary, we disclose salary ranges for roles in all countries in which we operate. The final offer will be determined within the relevant range based on the country of employment, specific role level, and your skills and experience. In some countries, collective bargaining agreements (CBAs) may apply and influence certain elements of pay or benefits. Regeneron offers a competitive and comprehensive total rewards package which may include, depending on country and role: annual bonuses or other incentive plans, equity awards, pension or retirement benefits, 401(k) company match, health and wellness programs, fitness centers, insurance benefits (e.g. medical, dental, vision, life and disability), paid time off, and family support benefits. For additional information about Regeneron benefits in the U.S., please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/. For other locations, additional information will be provided during the recruitment process. If you have any questions, please speak with your recruiter.

Please be advised that at Regeneron, we believe we do our best work when we are together. For that reason, many roles are required to be performed on‑site. Please speak with your recruiter and hiring manager for more information about on‑site expectations for your role and location.

As part of the recruitment process, certain background checks may be conducted in accordance with the laws of the country where the position is based. The purpose of such checks is to verify certain information prior to the commencement of employment such as identity, right to work and educational qualifications.

For jobs in Canada: this posting is for an existing position.

Salary Range (annually)