Senior R&D Quality Specialist

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description

POSITION OVERVIEW:

Under the general direction of the supervisor, the candidate will serve as lead Instructional Designer in the R&D Quality Instructional Design team. The lead Instructional Designer is responsible for leading with limited guidance the design, development, deployment/ delivery and maintenance of a catalogue of training materials designed to support Gilead end-users during system upgrades and new system implementations. Works directly with internal customers to fully assess training needs of increasing complexity. May investigate technical project feasibility and provide input into project cost, benefit estimates and project resource needs.

RESPONSIBILITIES:

• Use ID principles, models and learning theories to perform a training needs assessment and determine knowledge gap. Use a systematic approach to perform learners analysis, task analysis, content storyboarding to identify appropriate media, learning objectives and content to fill in the knowledge gap.

• Identify the training strategy for assigned projects and document it in Training Plans as applicable, including curricula, course(s) and learning objectives.

• Collaborate with instructional designers and subject matter experts to design, develop and deploy interactive eLearning solutions of increasing scope and complexity, including leading training needs assessment and strategy execution of assigned projects, acting as a core project team member. Assigned work typically requires direction and oversight of other team members.

• With guidance, determines how to structure and manage increasingly complex training deliverables to ensure these are completed on-time, within-budget and to the quality expected, maintaining the project workplans and providing regular status updates to the supervisor.

• Write scripts, apply graphic design skills, program user interactions, record software simulations, demonstrations, voiceovers, and create all applicable multimedia products to develop eLearning solutions, including presentations, videos, online modules, and other learning materials, applying instructional design principles to create engaging and effective learning experiences.

• Manipulate and edit digital imagery, video and sound.

• Create images and animations and develop graphics and designs that are professional, identify a concept or convey a message.

• Develop online assessment instruments and effectively implement them.

• Proactively seek eLearning end-user feedback, and edit materials accordingly. Periodically assess the relevance and effectiveness of training programs, analyzing feedback from participants, and making improvements. 

• If vendor partners are employed to design course materials, review, provide feedback and redesign materials as necessary, ensuring timely execution of deliverables, following the quality specifications.

• QC the courses and verify every aspect of the learning material works: navigation, spelling, interactions, etc., ensuring that integrity of training documentation and data is maintained. 

• Ensure assigned work complies with established practices, policies and processes and any regulatory or other requirements. Strong quality-orientation and attention to detail and accuracy. 

• Upload SCORM to Gilead Learning Management System (LMS) and test it to ensure the course meets requirements to pass to production

• Post-production technical assistance to troubleshoot issues, should they occur.

• Establish evaluation methods to measure the effectiveness of training programs. 

• Remain current with technology tools and trends in Digital Learning.

• Proactively plan effective stakeholder communications into process and approach to completing assigned work.

• When applicable, provides matrix management of small teams. May manage the work of external vendor partners. Typically assist departmental management in directing outsourced service providers.

• With guidance, prepares project budgets and resource plans, including scenario modeling and forecasting.

• Mentors less experienced colleagues.

• Consistently identifies and aligns the right stakeholders to the right work.

• Consistently meets stakeholder expectations, as evidenced through stakeholder feedback.

• Play a lead role in developing team or departmental standards, tools and template.

We are all different, yet we all use our unique contributions to serve patients. Please see the following for the qualifications and skills we seek for this role.

Basic Requirements:

• Bachelor's degree in Instructional Design, Education, or comparable degree

• BA/BS with 5+ years (or MA/MS with 3+ Years) of demonstrated experience as an instructional designer/ eLearning developer

Preferred Qualifications:

• Advanced knowledge and skills on instructional design principles and methods, with special emphasis on conducting a training needs assessment using a systematic instructional design approach and implementing the training strategy through industry best practices for design and development processes.

• Advanced knowledge and skills on the technical tools and platforms required to achieve the delivery of engaging and media-rich online learning content and of trends in the use and effectiveness of educational technology and learning; skilled in the efficient use of common instructional authoring tools, especially Articulate Storyline and the Articulate 360 suite.

• Mastery in visual design and usability for eLearning and other types of digital learning.

• Ability to independently design and author complex and high-quality instructional content, aligning learning outcomes with course content design guidelines provided by the supervisor and subject matter experts.

• Ability to independently determine and develops the most effective design solution to convey the training content.

• Ability to determine how to structure and manage assigned work to ensure deliverables are completed on-time, within-budget and to the quality expected, seeking guidance as needed.

• Ability to perform multiple, diverse assignments simultaneously while working independently to assure accurate and timely completion of assignments, maintaining workplans and keeping supervisor advised of progress and problems.

• Ability to effectively plan and facilitate working sessions with various staff levels to drive development of training content. 

• Meeting and workshop facilitation skills.

• Ability to review other eLearning Specialists project deliverables.

• Thorough technical skills in computer applications for web production, image handling, publishing and design, illustration, presentation preparation, video authoring and editing, audio recording and editing, animation and/or other state-of-the-art web communication capabilities.

• Expertise on Learning Management Systems.

• Project management skills.

• Ability to communicate effectively with both technical and non-technical clients and to summarize complex concepts in a logically structured, easy to understand manner.

• Strong communication skills that enable stakeholder alignment, actively seeking and incorporating inputs from others to improve business and team outcomes.

• Ability to consistently identify the appropriate stakeholders and meet their expectations, as evidenced through stakeholder feedback.

• Ability to learn new systems and platforms quickly, and transfer that knowledge into an eLearning/multimedia format.

• Ability to take on stretch assignments and complete these to the standards expected.

• High attention to detail and exceptional written and verbal skills.

• Strong problem solving and critical thinking skills.

• Ability to understand how strategic planning works.

• Ability to identify opportunities to innovate and/or streamline their own work.

• Ability to identify and plan for change management and effectively apply and incorporate this into assigned work.

• Ability and desire to work in a fast-paced environment where priorities and projects change frequently.

• Knowledge of the technology industry.

• Preferred: Coding skills in JavaScript to support eLearning development.
• Advanced proficiency and proved experience in eLearning design and development, with a portfolio that highlights a diverse breadth of eLearning course development projects

• Experience leading training projects

The salary range for this position is: $117,895.00 - $152,570.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

For additional benefits information, visit:

https://www.gilead.com/careers/compensation-benefits-and-wellbeing

* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

For jobs in the United States:

Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact ApplicantAccommodations@gilead.com for assistance.

For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.

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Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, (c) consistent with the legal duty to furnish information; or (d) otherwise protected by law.

Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:

Please apply via the Internal Career Opportunities portal in Workday.