Senior ServiceNow HR Analyst

Fidelity will not provide immigration sponsorship for this position.

Job Description:

The Role

The ServiceNow HR Analyst will be a part of a team that will manage day to day enhancements and defect fixes. This role will facilitate the requirements, design, testing, and delivery of projects and system enhancements while representing stakeholder interests. Your role will also ensure the accurate collection, control, processing, and maintenance of confidential employee record data. This position will have the opportunity to work across many different Fidelity teams.

As a ServiceNow HR Analyst, you will manage the end-to-end implementation of ServiceNow enhancements and defects fixes, research, and advise on existing and upcoming capabilities of ServiceNow. You will research and implement solutions to incidents and requests, and update standards and procedures of documentation as required. The ServiceNow HR Analyst will also coordinate & publish HR Knowledge base articles. Assist with the creation of automated test scripts to be used for future upgrade releases, you will also leverage your thorough understanding of business and system processes to make recommendations and propose technical/non-technical solutions/designs to meet business requirements, while building trust and leveraging solid working relationships with key business partners.

The Expertise & Skills You Bring

• Bachelor’s degree or equivalent work experience
• A minimum of 2+ years Business / Systems Analyst experience
• 2+ years ServiceNow configuration experience or 2+ years of ServiceNow development experience and/or experience in another Human Capital Management (HCM) or HR System Management (HRSM) software such as Workday, SAP SuccessFactors, Oracle PeopleSoft or UKG HR Service Delivery Platform.
• Experience in Human Resources a plus but not required.
• Experience with requirements definition, documentation, and refinement
• Experience with end-to-end test planning and execution
• Strong analytical and problem-solving skills, with high attention to detail
• Strong written and communication skills
• Excellent interpersonal skills
• Coding experience (JavaScript) would be a plus.
• Experience working in a Platform team or environment is a plus.
• Your analytical, technical, problem-solving and communication skills are a key strength.
• You are highly organized and have a strong ability to prioritize and work under tight deadlines.
• You understand the importance of being detail oriented complemented by a high degree of accuracy.
• You have a keen ability to build and influence relationships.
• You are a self-motivated team player with the ability to work independently.
• You have good business judgment and ability to maintain confidentiality of all data.

The Team

This role will be a key player on the Enterprise HR Tools & Platform team, supporting ServiceNow. You will be part of a team focused on increasing efficiency and transforming the internal case management tool through technology. You be focused on the enhancements on ServiceNow platform and will collaborate with business and technology partners to solve issues, deliver enhancements, and provide on-going support in a fast-paced environment.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

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Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.