Service Repair Technician

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Manufacturing

Job Sub Function:

Robotics Service & Repair

Job Category:

Business Enablement/Support

All Job Posting Locations:

San Jose, California, United States of America

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for Service Repair Technician

POSITION SUMMARY

The Service Repair Technician is responsible for repairing, reworking, testing, and upgrading designated complex internal and field returned robotic electro-mechanical assemblies while maintaining compliance with medical device regulations and quality standards. This role partners with many cross functional groups including Engineering, Manufacturing, Quality, Failure Analysis, R&D, and the warehouse. This role requires the ability to troubleshoot failures, identify root causes, and determine a path to repair.

We are seeking a detail-oriented and experienced individual who thrives in a fast-paced environment and is comfortable working independently and within the framework of a team. This position offers hands-on experience with innovative technologies and opportunities for long-term career development.

RESPONSIBILITIES

• Test and repair or perform upgrades on Robotic Platform subsystems, interfaces, and components to return units to service-ready condition.
• Use of hand tools to disassemble, assemble, and repair mechanical and electrical components.
• Document test plans and DHR’s, rework/repairs, results, conclusions, and requirements traceably to support release decisions and audits.
• Proven ability to troubleshoot test failures, perform root-cause analysis, and verify corrective actions to prevent recurrence.
• Establish customer satisfaction through excellence in upgrade, repair and support of customer products internally and externally.
• Support Johnson & Johnson Quality System by following procedures/work instructions and crafting records to meet the requirements of the Quality Management System.
• Follow all applicable work instructions, set up and operate machines/equipment/fixtures to perform repair and testing processes.
• Provide detailed symptom descriptions for failures uncovered during functional test and calibration to assist in component-level troubleshooting. Assisting the Failure Analysis team as needed.
• Conduct sophisticated quality inspection of own or others’ work to ensure workmanship standards are met.
• Apply Good Manufacturing Practices (GMP) and Good Documentation Practice (GDP) principles to assembly, test records and related documentation.
• Identify and raise nonconforming products and support root cause investigation alongside manufacturing engineering.
• Maintain compliance with ESD controls, clean manufacturing practices, hazardous waste handling, and safety standards; promptly address safety concerns and support risk‑mitigation activities.

QUALIFICATIONS

Required Education:

• Minimum of an associate’s degree in mechanical, electrical or industrial Engineering or equivalent combination of experience and education.

Required Skills & Experience:

• Minimum of 2-4 years medical device or capital equipment experience.
• Ability to read mechanical drawings and wiring schematics.
• Ability to work with and configure computer hardware and software.
• Understand and apply GMP and GDP principles.
• Sound analytical reasoning and problem-solving skills.
• Innovative, independent, driven and results oriented.
• Able to easily adjust to evolving requirements and navigate in a fast-paced environment to meet tight schedules.
• Effective and proactive written and verbal communication skills with the ability to collaborate within a multi-functional array of mechanical, electrical, system, and software engineers.

Preferred Skills & Experience:

• Support experience in Robotics repairs.
• Agile PLM experience.
• SAP experience.
• Bachelor’s degree in mechanical, electrical or Industrial Engineering.
• MS Dynamics experience.
• MES experience

Work Environment:

• This position operates in a laboratory/assembly environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Demands:

• May require lifting of up to 50 lbs. and operation of hoisting equipment for heavier loads.
• May require prolonged periods of standing, bending, sitting, and kneeling during system assembly.

Position Type and Expected Hours of Work:

• Availability to work extended day shift preferred (8:00am-4:30pm) to overlap with R&D and Manufacturing.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource

#LI-Onsite

Required Skills:

Preferred Skills:

Accountability, Agile Manufacturing, Analytical Reasoning, Calibration Procedures, Computer Programming, Good Manufacturing Practices (GMP), Industry Analysis, Innovation, Issue Escalation, Plant Operations, Problem Solving, Process Oriented, Prototyping, Quality Validation, Repair Management, Robotic Automation, Service Request Management, Testing

The anticipated base pay range for this Bay Area position is:

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits