Summary written by USA Jobs 24 from ServiceNow's advert and our data on 17,030 current US jobs. How we check every job
At a glance
ServiceNow is hiring a Sr. Customer Success Manager - Enterprise in San Diego, CA. It is a full-time hybrid role in Customer Success & Support, asking for at least 7 years of experience, first listed on November 3. ServiceNow has 99 other openings in the US, 21 of them in San Diego, CA. Across all employers on USA Jobs 24 there are 3 Customer Service openings in San Diego, CA today; the typical one asks for 5 years and advertises about $85,000 a year at the midpoint.
How the pay compares
ServiceNow has not published pay for this job, or we could not find it in the advert. Of the 44 customer service jobs in California on USA Jobs 24, 82% show pay, and the typical yearly midpoint among them is $160,000. That gives you a fair starting point when the subject comes up. California has a pay transparency law that requires most employers to give a pay range for jobs there, so it is reasonable to ask the recruiter for it.
Before you apply
- Check it is still open. We found this job on ServiceNow's SmartRecruiters site on November 3 and checked it again November 4, 5:17 AM ET. When an employer takes a job down, we remove it at our next daily update.
- Plan the commute. This is a hybrid role based in San Diego, CA. Ask how many days a week you would be expected in the office.
- Match the experience. The advert asks for at least 7 years of experience. If you are a little short, a close match on the skills in the advert can still win an interview.
- Apply only through ServiceNow's own site. Our Apply button goes straight to ServiceNow's SmartRecruiters page. If anyone contacts you about this job and asks for money, gift cards or bank details, stop and check it with our scam checker. Read how to spot a fake job offer.
About hiring at ServiceNow
ServiceNow has 100 openings on USA Jobs 24 today across 15 states. Most are in software & IT (35), sales & BD (18) and data & AI (17). The biggest locations are Santa Clara, CA (28), San Diego, CA (22) and Mountain View, CA (10). 44% of them are remote, 5% are open to entry-level candidates and 82% show pay. We collect ServiceNow's jobs every day straight from its own careers system (SmartRecruiters), never from job boards or agencies.
The employer's advert
This is ServiceNow's own description of the job, copied word for word from its careers site. We have not edited it.
Show the full advert from ServiceNowHide the advert583 words
Job Description
The role of the Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
- You will oversee the engagement and outcomes for customers in your portfolio
- Ensure customers are technically healthy and on the most recent version of our product
- Leverage existing Success Plays to assist customers, but also assist new Success Plays
- Work with customers to create new use case/success stories
- Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
- Guide other ServiceNow teams to address customer issues
- Oversee projects identified by leaders
- Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem
Qualifications
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Minimum 7 years of related work experience; OR equivalent work experience
- Creativity with comfort running projects independently
- Improve complex issues through analysis and resolution
- Succeed in working collaboratively
- ServiceNow certifications
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
USA Jobs 24 copied this listing from ServiceNow's official careers site on November 3, 2026 and checked it again November 4, 5:17 AM ET. ServiceNow will never ask you to pay to apply or to buy equipment with a check they send you. If anyone does, it is a scam.
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