Staff Researcher, Rolling Research (Slack)

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Job Category

User Experience

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Slack Research partners with Product, Design, and Engineering to ground decisions in customer evidence. Rolling Research is our rapid research program for fast customer evidence at the pace product teams ship. It replaces guesswork with validated insight, protects revenue-critical roadmap decisions, and raises launch confidence and adoption.

You'll help expand Slack's established Rolling Research program, leading rapid, primarily evaluative studies across product areas. You'll partner with Product, Design, Engineering, and fellow researchers to turn time-sensitive questions into focused studies with clear recommendations. Beyond executing studies, you'll prioritize competing needs, exercise judgment about what rapid research can (and cannot) answer, and connect findings across studies. You'll also partner with Research Operations and recruiting to improve the program's methods, participant experience, and tooling.

You'll help teams learn quickly through focused studies, clear prioritization, and close partnership, making customer evidence useful before decisions are locked in, and helping partners act on what they learn.

What You'll Actually Be Doing

• Plan, run, and synthesize short-cycle studies across multiple product areas
• Triage incoming requests from PDE partners. Prioritize and route segment-specific questions to the correct audiences
• Write discussion guides
• Deliver insights fast, in formats that product teams can act on in the moment
• Partner with Research Operations and recruiting to manage screener profiles, panel health, and participant quality
• Improve the program's methods, templates, and tooling, including AI-assisted analysis and synthesis
• Keep studies consistent and compliant (consent, privacy, data handling)

You're Our Person If...

• 7-8+ years of relevant experience in UX or user research, ideally in very fast-paced product environments
• Strong command of qualitative methods, with comfort in mixed methods and lightweight quant
• A track record of influencing product decisions with time-sensitive research
• Skill at synthesizing quickly and communicating clearly to executives and cross-functional partners
• Comfort with ambiguity and shifting priorities
• Experience with B2B/enterprise products, collaboration tools, or AI-powered workplace products (preferred)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $148,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $285,800 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.