Warehouse GM

About Faire

Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive.

We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

Fulfilled by Faire (FbF) is how brands hand off the hardest part of selling wholesale: picking, packing, shipping, and the cash tied up in inventory. Faire holds brand inventory in our own warehouse network, so a retailer can order from many brands at once and get everything in a single box. It’s a 0-to-1 build that touches nearly every function at Faire. As Warehouse General Manager, you’ll own the performance of the facility behind it, so orders ship on time, arrive undamaged, and inventory is accurate. You’ll oversee the day to day of the building run by our 3PL partner, which employs and supervises the warehouse team. You’ll hold the operation to clear KPIs, and build the Faire team, systems, and rhythm that let it scale.

What you’ll do

• Own warehouse performance with our 3PL partner across inbound and outbound SLAs, quality, productivity, and inventory accuracy.
• Manage the relationship between Faire and our logistics partners, keeping leadership informed on pain points and resolving issues quickly when they come up.
• Set the plan for running the facility: labor capacity, cycle count strategy, and the equipment the building needs, etc.
• Own reporting OS that gives a reliable daily/weekly/monthly reporting rhythm that gives Faire's internal leadership clear, actionable visibility into warehouse operations
• Identify and drive improvements in processes, workflows, equipment and/or capacity planning to raise productivity.
• Build the operational team and capabilities the program needs, including key hires and training programs.
• Partner on warehouse expansion and storage design so the facility can support FbF as it grows beyond today’s footprint.
• Manage vendors like staffing agencies, carriers, equipment vendors, and other third-party partners to contract terms, performance targets, and accountability.
• Partner to improve systems and tools, working closely with Ops, Product, Engineering, Finance, and Support on the systems and tooling to improve operations in the warehouse.

Qualifications

• 12+ years in warehouse, fulfillment, or distribution operations, including 7+ years as a site or general manager of a building of at least 300K sq ft or 500+ associates running multiple shifts. Experience eCommerce, B2B, wholesale, or 3PL fulfillment with high SKU variety, case-pack and each-pick workflows, and brand-owned inventory.
• Experience developing leaders and building a strong warehouse floor culture, including on sites with hundreds of hourly workers. You’re visible on the floor, direct, and calm under peak pressure.
• Experience operating with deep ownership and a bias to action. You move with incomplete information, communicate plainly up and down, and don’t wait for a formal process to get things done.
• Experience managing labor: forecasting, hiring ramps, shift design, and understand the approach for performance management across a mix of employees and agency staff. You build supervisors into leaders and treat people fairly.
• Experience improving efficiency across labor productivity, service levels, and accuracy at scale, with results you can describe in numbers. You own SLAs, hourly productivity, and quality results, can explain every miss, and don’t accept averages that hide a bad week or a bad shift.
• Experience applying Lean, continuous improvement, and root-cause methods in slotting, stow, pick paths, and packing, with the judgment to avoid over-engineering. You fix the system, not just the symptom.
• Experience with WMS, labor management, and slotting practices. You build simple dashboards, set KPI definitions that are clear and defensible, and work comfortably with product and engineering teams to improve the systems.
• Experience building quality into operations. You treat damaged, missing, and inaccurate inventory as brand trust issues and build checks into the process instead of inspecting at the end.
• Experience owning a site P&L or operating budget, including cost per order and cost per unit. You plan space, labor, and equipment against a volume forecast and understand the trade-offs between cost, speed, and quality.
• Experience managing vendor contracts with agencies, carriers, and logistics partners. You write and enforce performance terms and escalate early.
• Experience running a safety-first site. Safety is the first topic of every shift, and you act on near-misses.
• Experience partnering across functions, including Product, Engineering, Finance, Sales, Ops and Support.

The salary range for this role is $198,000 - $272,500 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Please note: This role is 100% in-person and requires full-time, on-site attendance at our Elwood, Illinois facility.

Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.

Why you’ll love working at Faire

• Flexible paid time off, plus company-wide recharge days
• Paid parental leave up to 16 weeks
• Comprehensive health coverage, with options varying by location
• Fertility and family-building benefits through Carrot, including a lifetime reimbursement allowance
• Mental health support and coaching through Modern Health
• Stipends to support your professional development, wellness, and work from home needs
• Employer-sponsored retirement plan, dependent on country of employment

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)

Privacy

For information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire’s Privacy Notice (https://www.faire.com/privacy)