Applied Global Services New Product Introduction Instructor (Technical Training)

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Salary:

$84,000.00 - $115,500.00

Location:

Austin,TX, Hillsboro,OR, Phoenix,AZ, Santa Clara,CA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

This posting is for a New Product Introduction (NPI) Instructor based in Santa Clara, CA; Austin, TX; Hillsboro, OR; or Phoenix, AZ. This position combines the responsibilities of a technical instructor and technical expert for both existing and new products.

The position requires work within the business unit (BU) manufacturing environment and development lab to learn new products under development, gain experience with tool startup and sustaining production tasks, and develop and deliver initial classroom and hands-on training for the tool.

Once the tool transitions to volume production, the NPI Instructor will train and certify the volume instructor, who will then assume training ownership of the product.

The position requires learning and applying knowledge across three areas:

(1) training fundamentals;

(2) existing products; and

(3) new product training development.

Training fundamentals will cover the methodology, tools, materials, and confidence needed to deliver both Live Distance Learning (LDL) and Instructor-Led Training (ILT), including hands-on course delivery.

Existing product training begins with basic operations and maintenance, followed by troubleshooting and diagnostics, and eventually progresses to mastery of the tool. New product training development requires content development and project management skills to help bring a new tool design from concept to reality through the development of comprehensive training curricula, student guides, and supporting materials and technologies.

Due to PDP/NPI product development schedules, the NPI Instructor will often be researching, gaining knowledge and experience, and developing and delivering training for several new tools/chambers simultaneously. Therefore, project management skills, training/presentation experience, and strong technical acumen in semiconductor equipment, including mechanical, electrical, and troubleshooting skills, are required.

Basic Breakdown of Time

~45%: Learning new tools and gaining knowledge and experience in mechanical, electrical, software, process, and related areas; developing course materials and structure; and updating existing courses

~35%: Delivering training or coordinating structured factory OJT

~20%: Other activities

Key Responsibilities:

• Deliver specialized New Product Introduction (NPI) technical training both in-house and at customer locations, requiring domestic and international travel. Manage classroom and lab activities to ensure course objectives are met and adhere to safety procedures. Training may occur during off-shift hours and weekends as assigned.
• Learn and maintain comprehensive technical knowledge of new and improved products to prepare and present defined courses. Disseminate new information to staff, complete certifications on multiple platforms and processes, including safety modules, and actively certify others. Establish new certification requirements.
• Follow and engage in Product Development Process (PDP) for all NPI products at Phase Gate 3 or earlier to ensure completion of NPI course to support the tool immediately prior to shipment of second tool to field.
• Utilize Technical Publications and System Product Business Groups to maximize documentation efficiencies. Create and augment documentation to address gaps in released materials, evaluate instructor performance, train others in standard course development processes (Instructional System Design), and oversee course design approval.
• Provide technical expertise and troubleshooting skills to assist with system repairs; ensures system functionality can support course objectives; ensures all safety retrofits are installed on the training systems.
• Demonstrate knowledge and understanding of the Global Technical Training organization and operations, as well as the Applied Global Services (AGS) organization. Inform customers of additional Global Technical Training (GTT) courses and products, assist marketing in building customer relationships and selling GTT products, analyze customer issues and needs to identify future training opportunities, and present comprehensive training solutions.
• Provide coaching and leadership to other instructors, serving as a mentor to less senior instructors for class delivery, technical development, and certification. Anticipate, prevent, and resolve customer satisfaction issues.
• Manage multiple projects of diverse scope and complexity, directing project team members.
• Support Early Learning System (ELS) / Alpha Site engineering in-house or on engineering tools, review ECOs, and communicate with the field.
• Assist Global Product Support (GPS) in the generation of documentation.
• Develop new procedures and Best Known Methods.
• Collaborate with Engineering and Manufacturing on the first chamber build and participate in new product final testing.
• Develop technical materials working directly with Instructional Designers (ID).
• Observe technical activities to determine operating procedure and detail.
• Interview personnel to become familiar with products & methods
• Study technical documents to integrate technology, operating procedures, production sequences, and details.
• Review published materials and recommend revisions.
• Communicate with Business Units to obtain current product information for course updates and represent GTT at product NPI meetings.

Qualifications/Experience:

• Bachelor's degree in engineering, education, or training, or equivalent military experience
• Preferred: Professional semiconductor equipment experience in installation, programming, safety, maintenance, operation, troubleshooting, and repair of semiconductor machinery equipment (such as robots, programmable controllers, power supplies, pneumatics, vacuum systems, power distributions, facilities, high voltage systems, high current systems, and robot controllers), following manuals, specifications, blueprints, and schematics, and using hand tools, measuring instruments, and testing equipment
• Preferred: Nationally recognized certification in Instructional Design or 2 years of formal or informal experience in curriculum development and/or instructional design. Friesen, Kaye and Associates (FKA) instructional design certification is a plus.

Skills Required:

• Excellent communication, presentation, problem solving, teamwork and interpersonal communication skills; Resourceful, able to work and learn independently where necessary; Highly self-motivated and dedicated professional
• Presentation skills, written communication, training delivery, project/information management, self-development, presenting technical information, self-confidence, dealing with complexity, Microsoft Office skills
• Equipment usage: office equipment, power supplies, oscilloscopes, logic analyzers, volt meters, soldering irons, hand tools, power tools, and personal computers
• Semiconductor equipment skills: operations, preventive maintenance, corrective maintenance, alignments, calibrations, and system-level troubleshooting skills on analog/digital electronics
• Knowledge of MS Windows applications and computer networking a plus
• Experience in e-Learning a plus
• Experience in videography and photography a plus
• Experience in application or usage of advanced technologies (AR, VR, CGI) highly desired

Travel:

• Position requires the ability to travel for up to 35% per year.
  

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 25% of the Time

Relocation Eligible:

Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.