Summary written by USA Jobs 24 from Abbott's advert and our data on 16,898 current US jobs. How we check every job
At a glance
Abbott is hiring a Customer Success Manager in United States. It is a full-time role in Customer Success & Support, asking for at least 4 years of experience, first listed on November 11. The advertised pay is $61,300–$122,700 a year. The description mentions Excel and Workday. Abbott has 99 other openings in the US. Across all employers on USA Jobs 24 there are 209 Customer Service openings in the US today; the typical one asks for 4 years and advertises about $130,000 a year at the midpoint.
How the pay compares
Abbott advertises $61,300 to $122,700 a year, a midpoint of $92,000 a year. Where an offer lands in a range usually depends on experience and on the exact location. That is lower than about 71% of the 100 customer service jobs across the US that publish a yearly rate on USA Jobs 24, where the typical midpoint is $130,000 a year. To see roughly what this leaves after federal and state tax, try our take-home pay calculator.
Skills in this advert
How often each skill named in this advert appears across the 209 customer service jobs we list today. Excel is the most widely requested (16% of jobs), while Workday is the least common (5%). Widely requested skills are what employers expect as a baseline; rarer ones show what is special about this job.
Paste your resume and this advert into our resume match tool to see which of these words your resume already covers.
Before you apply
- Check it is still open. We found this job on Abbott's Workday site on November 11 and checked it again November 11, 5:17 AM ET. When an employer takes a job down, we remove it at our next daily update.
- Check the location works for you. This role is based in United States. If you would need to move, ask whether relocation help is offered.
- Match the experience. The advert asks for at least 4 years of experience. If you are a little short, a close match on the skills in the advert can still win an interview.
- Tailor your resume. Use the advert's own words, such as Excel and Workday, wherever they are true for you. Our resume guide shows how.
- Know your number. Decide the lowest offer you would accept before the first call. Our salary negotiation guide explains how to ask for more.
- Apply only through Abbott's own site. Our Apply button goes straight to Abbott's Workday page. If anyone contacts you about this job and asks for money, gift cards or bank details, stop and check it with our scam checker. Read how to spot a fake job offer.
About hiring at Abbott
Abbott has 100 openings on USA Jobs 24 today across 25 states. Most are in healthcare & pharma (20), sales & BD (17) and software & IT (10). The biggest locations are Casa Grande, AZ (6), Phoenix, AZ (6) and Madison, WI (5). 5% of them are remote, 7% are open to entry-level candidates and 100% show pay. We collect Abbott's jobs every day straight from its own careers system (Workday), never from job boards or agencies.
The employer's advert
This is Abbott's own description of the job, copied word for word from its careers site. We have not edited it.
Show the full advert from AbbottHide the advert835 words
JOB DESCRIPTION:
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- An excellent retirement savings plan with a high employer contribution.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
The Customer Success Manager (CSM) provides account management services and support to targeted customers, builds collaborative long-term relationships, and provides project leadership, cross-functional process coordination, and targeted data stewardship.
As the Customer Success Manager, you’ll have the chance to optimize the customer experience for strategic accounts, lead cross-functional improvement initiatives, and use account data and customer feedback to strengthen engagement, retention, and growth.
This position is onsite in Madison, Wisconsin.
What You’ll Work On
- For the Screening Business Unit, serve as a dedicated point of contact for health system inquiries and escalations, including identification and prioritization of workflow issues and improvements.
- Drive customer engagement, retention, and growth in coordination with the sales community and targeted business objectives.
- Convene, coordinate, and facilitate cross-functional teams to develop, refine, and implement solutions for strategic programs and process-improvement initiatives.
- Develop and implement ordering protocols and product-adoption programs with customers to support institution-based objectives, including patient care standards.
- Partner with internal teams to implement customer-experience enhancement solutions, including EMR integration.
- Analyze account data and metrics to monitor the health of targeted accounts and respond to changing clinical and operational issues and challenges.
- Collect, categorize, and prioritize feedback from internal and external customers.
- Maintain current knowledge of integrated delivery networks (IDNs), disease states, competition, and outside influences that impact the business and help identify emerging opportunities.
- Step outside functional boundaries as needed to understand and influence variables that impact the customer experience.
- Provide world-class service and uphold company mission and values through accountability, innovation, integrity, quality, teamwork, and an inclusion mindset.
- Influence, guide, and support peers in achieving individual goals while communicating clinical data and sales and marketing messages effectively.
- Support and comply with the company’s Quality Management System policies and procedures, and maintain regular and reliable attendance.
Required Qualifications
- Bachelor’s Degree in Life Sciences, Business Administration, Marketing or field as outlined in the essential duties; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience in lieu of Bachelor’s Degree.
- 2+ years of experience in customer service in a medical, healthcare or biotech field or related field
- 2+ years of experience with customer relationship management systems.
- Demonstrated ability to present ideas/data to internal and external customers in a way that produces understanding and impact.
- Proficient with Microsoft Excel; ability to manipulate and summarize data, create pivot tables, and various charts.
- Proficient with Microsoft PowerPoint; ability to create concise, clear presentations.
- Demonstrated ability to work in a fast-paced, high-energy environment.
- Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
- Authorization to work in the United States without sponsorship.
Preferred Qualifications
- 2+ years of experience in a project management role in a medical, healthcare, or technology field where organization and planning skills are essential.
- 5+ years of customer service experience in a medical, healthcare, or biotech field.
- Experience in hospital and health system operations and data needs.
- Experience in process documentation and improvement initiatives.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.
The base pay for this position is
$61,300.00 – $122,700.00In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Customer ServiceDIVISION:
ONCO Cancer DiagnosticsLOCATION:
United States > Madison : 1 Exact LaneADDITIONAL LOCATIONS:
WORK SHIFT:
StandardTRAVEL:
NoMEDICAL SURVEILLANCE:
NoSIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdfUSA Jobs 24 copied this listing from Abbott's official careers site on November 11, 2026 and checked it again November 11, 5:17 AM ET. Abbott will never ask you to pay to apply or to buy equipment with a check they send you. If anyone does, it is a scam.
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