Program Manager, Selling Partner Experience Core Services

We are looking for an exceptionally organized, self-motivated Program Manager to serve as a force multiplier for the Selling Partner Experience Core Services (SPECS) organization, part of Customer Selling Partner Experience (CSPE). This role blends strategic program management with site operations leadership and community engagement, offering significant ownership, autonomy, and organizational impact.
You will run cross-functional initiatives, turn strategic direction into executable plans, and drive the operational rhythms that keep our organization aligned, moving fast, and having fun. As the primary point of contact for Phoenix site activities across the VP-level CSPE organization, you will also lead community engagement efforts including volunteer programs and local partnerships.
Day to day, you will apply project management best practices to make your team and process area more efficient. This means defining clear milestones and launch schedules, assigning individual responsibilities, resolving blockers, and facilitating delivery. You will transform raw ideas into clear documentation and requirements, and ensure every project has well-defined measures of success.
A key focus of this role is keeping leadership and the broader team organized, informed, and on task. Calendar management and scheduling at a high level will require extremely high standards, attention to detail, and superb organizational skills. You should be comfortable juggling multiple priorities, and managing last-minute escalations with grace.
The ideal candidate is a self-starter with a positive attitude who is passionate about employee experience, community involvement, and making the people around them more effective. Clear, concise communication, both written and verbal, is essential.

Key job responsibilities
Organizational Effectiveness & Business Operations
• Own and drive critical business review cadences including Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs): agenda creation, pre-reads, action item tracking, and follow-through.
• Own the SPECS tech roadmap planning cycles: quarterly planning, OP1/OP2, and PI Planning
• Track organizational commitments, surface risks early, and ensure delivery against roadmap milestones
• Prepare leadership communications including monthly flash updates, org-wide announcements, and information radiators
• Coordinate leadership off-sites, all-hands meetings, and strategic planning sessions

Site Operations & Leadership Support
• Serve as the primary point of contact for all PHX site-related activities for the SPECS organization and the VP-level CSPE organization based in Phoenix
• Coordinate with facilities, IT, and corporate functions on space planning, site logistics, and site-level communications
• Identify site-wide learning and development opportunities; coordinate training programs and evaluate effectiveness

Community Engagement & Employee Experience
• Lead community engagement activities for the PHX CSPE presence
• Identify and coordinate volunteer opportunities with local organizations and community partners
• Build relationships with community leaders, universities (ASU, UofA), and local technology groups
• Coordinate external events including career fairs, hackathons, networking events, and sponsorship opportunities
• Drive initiatives that strengthen Amazon's local reputation and support recruiting pipelines
• Lead employee experience programs: social events, recognition programs, and culture-building activities

A day in the life
No two days in this role look exactly the same, but they all center on keeping people aligned, informed, and moving forward. Here is what a typical week might look like.

Your mornings often start by reviewing action items from recent Weekly or Monthly Business Reviews, following up with engineering leads, product managers, and operations partners across the SPECS organization to keep commitments on track. You may spend part of your morning preparing a pre-read document for an upcoming leadership review or drafting a monthly flash update that distills complex program status into clear, actionable takeaways for VP-level stakeholders within CSPE.

Midday, you might shift to site operations: connecting with facilities and IT on a space-planning request for the growing Phoenix site, coordinating logistics for an upcoming all-hands meeting, or reviewing proposals for a new training program. You are the go-to person when anyone in the PHX office needs to know who to call, what is happening on-site, or how to get something done.

In the afternoon, you could be working with local universities like ASU or UofA to finalize details for a career fair, aligning with community partners on a volunteer event, or planning the next employee recognition activity. You balance these external-facing efforts with internal collaboration, partnering with Executive Assistants across Amazon Payments to coordinate leadership calendars and resolve scheduling conflicts.

About the team
Selling Partner Experience Core Services (SPECS) is part of the Customer Selling Partner Experience (CSPE) organization, responsible for the core systems and capabilities that enable millions of sellers to list and manage their products on Amazon. Our Phoenix site is a growing hub of product, engineering, and operations talent, and this role is central to ensuring we scale effectively while maintaining a strong culture and community presence.

Basic qualifications

- Experience in program or project management
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Knowledge of Lean principles and DMAIC methodology
- 3+ years of advanced Microsoft Word and Excel experience

Preferred qualifications

- Experience in a highly analytical, results-oriented environment with cross functional interactions
- Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines
- Experience driving employee engagement
- Experience working with Affinity groups.
- Demonstrated experience leveraging generative AI tools to enhance workflow efficiency and productivity, with the ability to craft effective prompts and critically evaluate AI-generated outputs in a professional setting
- Experience identifying opportunities to integrate AI solutions into products and services to drive business value

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Tempe - 55,600.00 - 97,400.00 USD annually