Systems Operations Manager - Platform Front Line

About this role:

Wells Fargo is seeking a Systems Operations Manager to lead a Platform Front Line team responsible for the support and delivery of File Transmission technology services.

This leader will be accountable for developing a strong, capable organization that consistently delivers against operational objectives while improving the reliability, efficiency, and effectiveness of technology services. The role will provide leadership for day-to-day systems operations, develop team capability and technical depth, establish clear performance expectations, and use operational results and trends to identify and drive sustainable improvements.

The Systems Operations Manager will work across technology teams and stakeholder groups to manage service priorities, resolve operational issues, strengthen support practices, reduce avoidable manual intervention, and continually improve the way services are delivered.

In this role, you will:

• Manage and develop a Systems Operations team responsible for the support, monitoring, and delivery of File Transmission technology services
• Establish clear operational objectives and expectations, monitor performance against established targets, and lead corrective and improvement actions where results do not consistently meet expectations
• Build organizational capability through coaching, mentoring, skills development, cross-training, knowledge management, succession planning, and deliberate development of technical and leadership talent
• Assess resource capacity, skills, and workload against service priorities and allocate resources to support operational commitments and changing business needs
• Create a culture of accountability, ownership, collaboration, disciplined execution, and continuous improvement
• Use operational performance data, service trends, recurring issues, and other insights to identify opportunities to improve reliability, efficiency, and service outcomes
• Establish and drive improvement plans that address recurring operational challenges, remove unnecessary manual effort, strengthen processes, and improve the team's ability to consistently achieve its targets
• Identify and recommend opportunities within Systems Operations to increase system efficiency and reduce human intervention on technical and operational tasks
• Provide leadership during operational issues, ensuring appropriate prioritization, stakeholder engagement, escalation, ownership, and follow-through
• Drive effective problem management by identifying recurring patterns and ensuring that sustainable corrective actions are prioritized and implemented
• Engage stakeholders and internal technology partners to establish priorities, communicate operational health and risks, resolve issues, and coordinate delivery across organizational boundaries
• Make decisions and resolve issues involving operating systems, application software, infrastructure, and system management tools in support of business and technology objectives
• Promote strong operational practices, including effective procedures, documentation, knowledge transfer, readiness, and appropriate management of operational change
• Interpret and implement applicable policies and procedures and ensure the team understands and executes its responsibilities related to risk management and compliance requirements
• Collaborate and consult with analysts, engineering and other Information Technology teams, stakeholders, and vendors to support reliable end-to-end technology services
• Manage mid to highly experienced technology professionals, providing regular coaching, career development, feedback, and opportunities to broaden technical and leadership capability
• Manage the allocation of people and financial resources for Systems Operations, balancing operational responsibilities, strategic priorities, and improvement initiatives
• Participate in hiring, onboarding, talent planning, and retention activities necessary to maintain a strong and sustainable Systems Operations organization
• Champion simplification and automation, challenging existing processes where a more effective, scalable, or sustainable approach can improve service outcomes

Required Qualifications:

• 5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience

Desired Qualifications:

• Experience leading technology operations, production support, infrastructure operations, or other business-critical technology support functions
• Demonstrated experience leading and developing experienced technology professionals, including coaching, career development, skills development, and succession planning
• Experience establishing operational objectives and using measurable performance indicators to manage service delivery and drive continuous improvement
• Experience identifying operational trends, recurring issues, and performance gaps and translating those insights into sustainable improvement plans
• Experience driving automation, process simplification, and reduction of manual operational activities
• Experience with incident, problem, change, and operational risk management in a complex technology environment
• Demonstrated ability to lead across organizational boundaries and influence engineering, application, infrastructure, and technology stakeholders without relying solely on direct authority
• Strong analytical and problem-solving skills with the ability to prioritize competing operational and strategic demands
• Strong written and verbal communication skills, including the ability to communicate operational performance, risks, priorities, and improvement plans to technology leadership
• Experience managing resource capacity, prioritization, and delivery across a portfolio of operational responsibilities and improvement initiatives
• Ability to develop an environment of accountability in which team members understand service expectations, take ownership of outcomes, and continually improve how work is performed

Job Expectations:

• Provide leadership and management oversight for File Transmission technology services within Platform Front Line
• Maintain a strong focus on service reliability, operational discipline, risk management, and continuous improvement
• Develop and maintain sufficient team capability, knowledge, and coverage to support ongoing operational responsibilities
• Work collaboratively across technology organizations to manage service priorities, risks, dependencies, and operational improvements
• Participate in operational escalation and leadership activities as required by the responsibilities of the team

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.