Staff Sales Operations Analyst

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

The Staff Sales Operations Analyst owns and continuously improves Sales Operations processes and the products, tools and capabilities that support them. This role combines end-to-end process and product ownership, business analysis, data quality, governance, and AI-enabled automation to simplify work, improve user experience, and deliver scalable business outcomes.

Acting as a process and product owner, the Staff Sales Operations Analyst turns business needs into clear requirements and partners across Sales, IT, and Business Units to deliver and adopt solutions. AI and automation are part of daily work. With a continuous improvement approach, the Staff Sales Operations Analyst builds lasting, scalable solutions and brings that momentum to new priorities as the business evolves.

Responsibilities

• End-to-End Process Ownership: Own, optimize, and govern assigned Sales Operations processes from current-state assessment through future-state design and rollout. Define process steps, roles, controls, key performance indicators, and documentation, and build solutions that scale and sustain as priorities evolve.
• Product Ownership: Serve as product owner for the tools and capabilities that support assigned processes. Be responsible for the product vision, roadmap, and backlog; prioritize enhancements based on business value; and ensure releases deliver measurable outcomes.
• AI & Process Automation: Use AI and automation as part of day-to-day work and drive automation across owned processes and products. Identify, prioritize, and deliver use cases that remove manual steps, improve data quality, simplify user experiences, and accelerate decisions. Establish appropriate human review, testing, data access, auditability, and governance.
• Business Analysis & Solution Delivery: Translate business needs into process requirements, user stories, acceptance criteria, and prioritized enhancements. Partner with business and IT teams through discovery, solution design, user acceptance testing, release readiness, adoption, and post-launch improvement.
• Data, Metrics & Insights: Define meaningful measures and reporting for process health, adoption, data quality, operational efficiency, and business impact. Use insights to identify risks, prioritize improvements, and support leadership decisions.
• Customer Partnership & Adoption: Serve as the primary business liaison for assigned processes and products across Sales, IT, Business Units, and other partners. Align partners on priorities and decisions, and drive adoption through communications, training, job aids, and clear documentation.

Requirements

Skills

• Strong process analysis, requirements definition, user story development, and solution design skills, with the ability to lead initiatives from discovery through release, adoption, and continuous improvement.
• Strong knowledge of Sales Operations processes, CRM, and related business systems, with a product-owner mentality for managing roadmaps, backlogs, and releases.
• Ability to design, test, and monitor AI-assisted and automated workflows that solve measurable business problems, with appropriate data controls and human review.
• Strong analytical skills with the ability to define important measures, assess performance, and translate data into business actions.
• Strong customer management, critical thinking, and problem-solving skills, with proficiency in Microsoft 365 and Copilot.

Experience & Preferred Qualifications

• Bachelor’s degree or equivalent practical experience in business, operations, information systems, analytics, or a related field.
• 5+ years of experience in Sales Operations, Revenue Operations, Business Analysis, Process Improvement, or a related field; semiconductor or complex global business experience preferred.
• Experience owning processes or products end to end and leading cross-functional delivery, from requirements through adoption and value validation.
• Experience with CRM platforms such as Microsoft Dynamics 365 or Salesforce and translating business needs into scalable process and technology solutions.
• Hands-on experience with AI-enabled tools, automation, or copilots; implementation experience and knowledge of responsible AI and agent governance preferred.

What Success Looks Like

• Clear process and product ownership, governance, and documentation are established for assigned Sales Operations capabilities.
• Priority workflows are simpler, more standardized, and less dependent on manual effort.
• AI and automation are embedded responsibly into day-to-day operations.
• Recurring issues and audit findings are addressed through sustainable process or system improvements.
• Value is demonstrated through productivity gains, improved data quality, reduced cycle time, adoption, and better user experience.

As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits.

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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To learn more about Micron, please visit micron.com/careers

For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s People Organization at hrsupport_na@micron.com or 1-800-336-8918 (select option #3)

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

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